Hybrid Customer Service Associate

hace 7 días

Insurgentes, México Novartis A tiempo completo

**Summary**:
Profesionales de ventas experimentados responsables de alcanzar los objetivos de ventas para una(s) cuenta(s) específica(s). Responsable de establecer e implementar un plan de ventas / negocios para una base de clientes designada o la implementación de un programa de ventas específico para apoyar de manera efectiva el viaje del paciente y posicionar adecuadamente a Novartis y sus marcas.

**About the Role**:
**Major Accountabilities**
- Ensure product availability
- Administration of product inventories in key accounts
- Assist PIMS team with the follow up of the patients or HCPs enrolled in the support programs
- Stakeholder management within every account in territory:

- Hospital Director
- Administrative directors
- Division Heads
- Service Heads
- Supply Departments
- Purchasing Departments
- Pharmacy
- Analyze the market trends to define a plan of proactive promotion
- Identify commercial needs, opportunities, weaknesses and strengths of the business to propose initiatives and solutions and optimize sales
- Understand patient journey and the role of each medical specialty in the treatment of patients
- Promote the product with HCPs based on the key messages defined by marketing team
- Provide professional clinical support to customers
- Handle customer or HCP questions regarding the products
- Having approach with Payers and Prescribers trough digital platforms

**Experiences**:

- 2 years as insurance agent with a proven record of sales performance.
- Knowledge of the health care system and its changing environment.
- Selling skills in an account development role.
- Therapy class background

**Desired**:
Experience as virtual representative,.

**Capabilities**:

- Strategic thinking
- Relationship skills (internal and external)
- Negotiation skills
- Effective communication
- Customer orientation
- Analytical skills
- Focus on results
- Cross functional work
- Self directed resilience
- Digital Saavy

**Nice to Have**:

- Agile ways of thinking/working certifications
- Experience as digital rep

Division

International

Business Unit

Innovative Medicines

Location

Mexico

Site

INSURGENTES

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area

Sales

Job Type

Full time

Employment Type

Regular (Ventas)

Shift Work

No

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