People Services Advisor

hace 2 semanas

Guadalajara, México AstraZeneca A tiempo completo

Positions are open to Mexican Citizens and official residents of Mexico. Location: Guadalajara (hybrid)

Strong English required

**Must submit Resume in English**.

**Introduction to Role**

Join our multifaceted and innovative team as a People Services Advisor. In this role, you will be delivering a quality and trusted HR advisory service, resolving low to medium complexity HR queries and issues in respect of various global and local HR policies and processes. This is an exciting opportunity to chip in to AstraZeneca's journey and feel rewarded and appreciated for your dedication.

**Accountabilities**

**Essential Skills/Experience**

  • Minimum two years experience of general HR or payroll
  • Experience in a customer service setting and familiarity with working in a technology-focused environment
  • Ability to prioritize activities and multi-task in order to meet goals and deadlines
  • Work collaboratively, as part of a team
  • Able to work independently and take accountability for the quality of personal outputs and success
  • Excellent interpersonal skills
  • Proficient spoken and written English and local language
  • Proven strong interpersonal, service-minded, verbal (phone) and written communication
  • Proven track record to maintain confidential information
  • Detail orientated
  • Establish positive relationships throughout HR and with process partners
  • Demonstrated ability to use Microsoft Office products (Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
  • Previous experience in working in a service desk function
  • Experience in using query ticketing tools / CRM solutions
  • HR degree or equivalent
  • Payroll experience
  • Possesses knowledge of AZ HR systems (Workday and Service Now is a plus)
  • Knowledge in country HR legislation, AZ policy, and processes
  • Ability to quickly learn and work in a cloud-based solution

When we put unexpected teams in the same room, we spark ambitious thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.

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