Service Desk
hace 2 semanas
**Descripción**:
En Dresden Partners buscamos tu talento como **Service Desk L1 / Help Desk / GDL.**
Somos una consultoría especializada en web technology, mobile and software development, servicios near-shore staffing, tech international y local tech sourcing trabajamos para proyectos internacionales para otorgar servicios integrales.
**Requisitos**:
- Inglés avanzado.
- Preparatoria concluida (certificado).
- +1 año de experiência en puesto similar (helpdesk o call center):
- Soporte / comunicación con usuarios llamada, chat o videollamada.
- Resolución de problemas de hardware, software y networks.
- Troubleshooting nível 1.
- Levantamiento de tickets.
- Escalamiento de ticket a las siguientes líneas de soporte.
- Experiência con: Citrix, ServiceNow, Active Directory y VPNs.
**Beneficios**:
- Sueldo negociable.
- Contratación directa.
- Esquema 100% nominal.
- Prestaciones de ley y superiores.
- 30 días de aguinaldo.
- Fondo de ahorro.
- Vales de despensa.
- Seguro de Gastos Médicos Mayores (familiar).
- Seguro de Vida.
- Oficinas: GDL (on site 100%) por la Minerva.
Si cumples con el perfil, postúlate o envía tu CV al correo señalado, mencionando expectativas económicas y en asunto el nombre de la vacante.
Correo: brenda.aguayo (arroba) dresdenpartners (.) com
Linkedin: Brenda Rico Aguayo
WhatsApp: 562.700.9969
**Requisitos**:
- Inglés avanzado.
- Preparatoria concluida.
- +1 año de experiência en puesto similar (helpdesk o call center):
- Soporte / comunicación con usuarios llamada o chat.
- Resolución de problemas de hardware, software y networks.
- Troubleshooting nível 1.
- Levantamiento de tickets.
- Escalamiento de ticket a las siguientes líneas de soporte.
- Citrix, ServiceNow, Active Directory y VPNs.
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