Program Coordiantor Events and Soft Services

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Roles & Responsibilities
Management of events activities in an orderly and efficient fashion ensuring compliance with applicable events guidelines, procedures, templates, protocols and visitors policy.
Serve as a point of contact for assigned employees to provide holistic event management services, including catering services, rooms set-ups, visitors’ access coordination, Audio and video equipment, entertainment, etc.
Critically assess and adjust the event management plan changing needs.
Address and respond to sensitive situations.
Identify and solve problems that may arise, sometimes with limited information.
Communicate regular updates to associates and stakeholders both verbally and in writing.
Address and fulfill Client associates’ inquiries in a polite and timely manner.
Assure an operations soft services like cafeteria, janitorial, front desk, BSC and events
Guarantee services requested by occupants and visitors related to AC, Lighting and electrical are provided, complying with the response times defined on the Response Priority Matrix.
Assure an integrated pest management plan for the site.
Develop a program to conduct and/or coordinate periodic inspections to ensure the space experience is consistent, and common areas are tidy and safe.
Work in partnership with the Client to fully understand business objectives, short, mid and long term vision to define projects, programs, initiatives, client-facing activities, budget requirements and/or change management strategy.
Maintain effective relationships between all parties, including but are not limited to Client’s employees, service areas, and other suppliers.

An Associate's or Bachelor’s degree in Hospitality, Facilities, Property, Business or related field desirable

1+ year prior experience in events, facilities/property management, hospitality or related field preferred

Proficiency in a range of information technology tools and platforms; proficiency in english required.

Strong analytical, organizational and presentation skills

Excellent communication and problem solving skills

Ability to work independently with little supervision and effectively deal with stressful situations

Self-motivated; confident, energetic, and flexible

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.