Maintenance Coordinator

**Maintenance Coordinator**

Maintenance Coordinators, assigned to Maintenance, support the Pod Leader in the daily operations of a property management portfolio by implementing the approved management plan, performing administrative tasks, overseeing required maintenance upon notice from owners or tenants and building positive relationships with owners, tenants and vendors.

Successful Maintenance Coordinators should have excellent organizational and interpersonal skills, time management, attention to detail and be able to create synergy in their pod by working as a team.

**Core Employee Values**:

- Commitment to Success - Seeing the solution through to completion, benefiting the Owner, Tenant and Company.
- Integrity - Always doing the right thing.
- Innovation - Excited to experiment with new ideas without being afraid to fail.
- Empathy - Putting ourselves in the other person’s shoes; Owner, Tenant and Coworker.
- Effective Communication - Documentation and communication that is clear, concise, timely, and collaborative.

**Duties and Responsibilities**:

- Be familiar with and follow the Holland S.O.P. Documents related to maintenance.
- Monitor internal tools (Appfolio, Meld, LeadSimple) for recurrent or unplanned work orders or create new work orders as needed.
- Review the work order description and/or contact owners or tenants to gather more details as needed.
- Guide tenants through troubleshooting and look for obvious fixes such as reset buttons on disposals and GFCI outlets to be sure a work order is necessary.
- Edit work orders to ensure clarity of needs ie. pictures and thorough description of issues for technicians and vendors.
- Check all systems for duplicate or recurring issues and orders and read all applicable notes.
- Based on the work descriptions and probing questions asked, identify whether the best choice to complete the job is our maintenance technicians or a vendor.
- Communicate with vendors, tenants or owners to schedule work or request estimates.
- Requesting funds from the owner prior to scheduling work when applicable.
- Overseeing the timely and successful completion of maintenance requests through work orders.
- Ordering and coordinating appliance replacement with our maintenance technicians.
- Ensure invoices from vendors have been received or follow up with vendors in case they haven’t and review upon received. Notify accounting when invoices are received and reviewed.
- Assist with the review of 3 month and annual inspections and create work orders with the intent of maintaining the quality of life of our tenants and the value of the owner’s property.
- Act as a mentor for new team members and share to the best of your abilities your knowledge and experience.
- Be present for all required meetings and training sessions applicable to learning skills pertaining to their job, responsibilities or as specified by their direct supervisor.
- Set-up daily work flows and time blocking to accomplish projects and dedicated time to work on work orders older than 30 days.

**Requirements for the position include**:

- Min. 1 year experience working with a Property Management company in the US
- Proven record coordinating maintenance for 200+ units
- Open minded and willing to learn and innovate
- Great time management and organization skills

Holland Properties, Inc. is a growth company that looks for team members to grow with it. Holland Properties offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Holland Properties employee shares one galvanizing mission: To bring inspiration and innovation to every real estate investor in the world.

Holland Properties, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.