Desktop Support Technician

hace 2 semanas

Ciudad de México Cognizant A tiempo completo

**Job Summary**

**Responsibilities**

Expertise in supporting End User Computing hardware and software (Windows and MAC) including laptops desktops mobile phones tablets printers MS Office Remote Access Video Conferencing and VDI.

Experience in documenting tracking and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow Remedy or similar ticketing systems.

Experience using ARS Active Directory SCCM JAMF Nexthink and similar tools to support first contact resolution

Experience in the full lifecycle of end user devices including provisioning monitoring remote managing re-imaging de-provisioning and retiring.

Must be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved.

Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment

Experience following policies and guidelines on security and confidentiality

Focused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectives

Being a deskside position it is expected the willingness to carry device boxes and moves

Excellent communication interpersonal and analytical skills

Must be able to communicate the concept behind the problem/resolutions to Nike Executives

Applies best practices and knowledge of internal/external business challenges to improve processes and services

Experience performing system administration responsibilities within an enterprise environment.

Experience supporting end to end technology services and solutions

Experience supporting Audio Video Conferencing technology and Live Meeting Streaming

Bachelors degree in Computer Science or related field or +2 years additional experience

5+ years experience in a Deskside Support role with at least 3 years face to face support.

5+ years supporting MAC and Windows platforms

Expertise with MS Office suite including Outlook

Tier 2+ level networking skills (VLANs DHCP DNS)

Experience providing support within a Fortune 500 global company

Experience supporting C level executives

Industry Certifications like A+ and ACMT

Desktop Support or Customer Service Certifications

ITIL Foundations Certification

Baseline OEM Certs / Hardware Repair Certs

Experience with Service Now ITSM Tool Suite

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