Virtual Mobile Device Specialist

hace 2 semanas

Cuauhtémoc CDMX, México SAP A tiempo completo

**We help the world run better**

**Meet the team**:
Welcome to our dynamic and diverse team We are a fully virtual team, spread across multiple continents, bringing together a wealth of expertise in mobile device management and support.

**What you will do**:

- Manage Mobile Device Fleet: Oversee and support a large mobile device fleet consisting of approximately 10,000 Android devices and 95,000 iPhones and iPads.
- MDM Expertise: Utilize and manage Mobile Device Management (MDM) tools, specifically Jamf Pro for Apple devices and Microsoft Intune for Android devices, to ensure secure and efficient device management.
- Device Support: Provide advanced technical support for mobile devices, addressing issues related to hardware, software, and connectivity.
- Mobile Security: Implement and enforce mobile security policies to protect devices from threats and ensure compliance with enterprise security standards.
- Collaboration: Work closely with a global, fully virtual team to coordinate support, share knowledge, and develop best practices for mobile device management.
- Documentation: Create and maintain comprehensive documentation related to device management processes, security protocols, and support procedures.
- Training and Development: Educate team members and end-users on mobile device usage, security practices, and troubleshooting techniques.

**What you bring**:

- Complete mastery of English language to communicate daily with global team members
- Must be located in Monterrey, Mexico to attend office 3 days a week
- MDM Proficiency: Deep knowledge and hands-on experience with Mobile Device Management (MDM) tools, specifically Jamf Pro for Apple devices and Microsoft Intune for Android devices.
- Technical Expertise: Strong understanding of mobile device support, including troubleshooting hardware, software, and connectivity issues for both Android and iOS platforms.
- Mobile Security Knowledge: Extensive knowledge of mobile security best practices, including the implementation and management of security policies to safeguard devices and data.
- Customer Focus: Strong customer service orientation with a commitment to meeting the needs of internal and external stakeholders.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 392846 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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