Technician, Euc Solutions Support

hace 4 días

Cuauhtémoc CDMX, México Western Union A tiempo completo

**Technician, EUC Solutions Support**

Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Technical, EUC Solutions Support.

**Western Union powers your pursuit.**

**Role Responsibilities**
- You will respond to work incidents and requests regarding installation, configuration and or maintenance of client hardware, software, and the deployment of new technology releases.
- Your will perform new PC installations, troubleshooting and repair.
- You will also evaluate and integrate new hardware configurations and provide support of client technologies on workstations and peripherals in LACA region.
- Modifies systems and/or programs based on user and system specifications.
- Assists in integration of new hardware configurations and provides support of client technologies on workstations and peripherals.
- Performs additional job duties when required.

**Role Requirements**
- High School degree plus additional relevant technical certifications, at least one (1) to three (3) years of related IT experience providing end user support preferably within the operations environment.
- Experience in a company with ITIL processes implemented and working with mobile devices that run in Android or iOS
- Experience supporting end user operating systems including MS Windows 10, MacOS.
- Knowledge of device and software deployment and management tools including Active Directory, MS Office, Antivirus, Tanium, Audio Video tools, Avaya.
- Strong communication and customer service skills with ability to interact with partners globally.
- Upper intermediate English Level.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Mexico specific benefits include:

- Grocery voucher.
- 2 personal days off.
- Savings fund.
- Insurance for Major Medical Expenses, Vision, Dental.
- Online medical insurance 24/7.
- Special days for marriage or concluding an academic degree.

LI-GGC

Estimated Job Posting End Date:
11-15-2024

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