Wfm Scheduler

**OVERVIEW**

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

**Responsibilities**:
As a bilingual scheduler, you will Manage monthly scheduling operations.
- Schedule updated training for security guards.
- Leverage available systems to optimize scheduling and reduce operational costs. for Inter-Con Security’s client.
- Communicate clearly and efficiently with the admin team at the site assigned.
- Coordinate with trainers for scheduling dates and special trainings.
- Open and close requisitions to maintain the operational staff.
- Communicate with officers over master schedules, training schedules, updated schedules, removals (depending on the project).

**Requirements**:

- Workforce management experience
- Call centre Dispatch experience (a plus)
- Experience using CRMs
- Use of Excel
- Shift availability
- Effective communication with the team
- Must be able to work effectively in a fast-paced environment and meet precise deadlines.

**Skills/Abilities**:

- Scheduling knowledge
- Attention to detail
- Sense of urgency
- Be able to commute to our office
- Experience with MS Office
- Be able to interact within Inter-Con’s corporate environment and effectively communicate with all levels of management
- Time management, organization, and multi-task skills

**Compensation**
- Base monthly salary
- Law benefits
- Above law benefits

Pay: $32,000.00 per month

Ability to commute/relocate:

- 11320, Ciudad de México, CDMX: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Call Center Supervisor: 1 year (preferred)
- WFM: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person