Scheduler

**Company Overview**

Founded in 1973, Inter-Con Security Systems, Inc. is a global leader in customized security services. We serve a diverse portfolio of clients, including U.S. government agencies such as the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, public utilities, and high-net-worth individuals. With over 35,000 security professionals operating across four continents, Inter-Con stands at the forefront of mission-critical security solutions. We are proudly family-owned, operating with a legacy of integrity, service, and excellence.

**Position Summary**

The Future Operations (FOPS) Scheduler is responsible for maintaining an accurate, fully staffed schedule for upcoming weeks. This position ensures 100% shift coverage following the copy-forward trigger (which occurs at midnight every Saturday) and plays a key role in maintaining operational continuity, schedule compliance, and team accountability.

**Key Responsibilities***:

- Shift Coverage and Planning**_
- Ensure all unassigned shifts for the upcoming week are covered as a priority.
- Once the immediate schedule is filled, begin assigning shifts further out into the future.**:

- Prioritize hard-to-fill shifts first (e.g., those requiring higher clearances or specialized qualifications).
- Utilize tools such as Bubo Gantt to filter by availability, qualifications, and shift preferences.
- Review and respond to officer shift requests, prioritizing those who do not incur overtime.**:

- Overtime Management**_
- Monitor officer weekly hours using the scheduling platform to avoid unnecessary overtime.
- If overtime is unavoidable, secure advance approval from a team lead.**:

- Compliance and Collective Bargaining**_
- Adhere to all CBA requirements when applicable.
- Follow established SOPs and organizational scheduling policies.**:

- Performance Metrics**_
- Maintain high scheduling efficiency by ensuring all assigned shifts remain unchanged from handoff through the end of the week.
- Contribute to team performance targets that align with incentive programs based on scheduled shift hours.

**Qualifications**
- Experience in scheduling, dispatch, call center, or a related field.
- Proficiency with scheduling software and databases (e.g., Salesforce, Excel, or similar platforms).
- Strong organizational skills with attention to detail.
- Effective time management and the ability to prioritize competing tasks.
- Strong analytical and decision-making capabilities.
- Excellent written and verbal communication skills.
- Ability to work independently while coordinating closely with internal teams.
- Flexibility and responsiveness in a fast-paced, dynamic environment.

**Additional Information**

The FOPS Scheduler plays a vital role in ensuring operational readiness and workforce alignment. This role requires accuracy, initiative, and a collaborative mindset to deliver consistent scheduling outcomes in support of company goals.
- Inter-Con Security Systems, Inc. is an equal opportunity and affirmative action employer. We are committed to hiring and retaining a diverse workforce and do not discriminate against any employee or applicant based on race, color, gender, religion, national origin, age, disability, or veteran status._

Pay: $30,000.00 per month

Ability to commute/relocate:

- 11320, Ciudad de México, CDMX: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Dispatch or WFM: 1 year (required)

**Language**:

- English (required)

Work Location: In person