Client Service Executive Global Banking Locals

Client Service Executive Global Banking Locals

Main function:
The role's main responsibilities include acting as primary point of contact for clients externally and clients internally for flow transactional banking elements with the client base, as well as be working closely with relationship and product teams across the world. This role supports the senior staff within sector/country to deepen client relationships and improve income generation through focused business development activities

Activities:

- Support senior management in identifying strategies to maintain/enhance overall relationship return and ensure early identification of potential credit issues
- Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment
- Increase HSBC's share of wallet with our clients
- Provide high quality industry sector, competitor and client level analysis to support business development, portfolio management and credit risk assessment
- Identify marketing opportunities, undertaking appropriate analysis and preparation of proposals, presentations and pitches for new products and services
- Provide general support in servicing client relationships and enhancing income generation
- Prepare briefing notes in advance of key client meetings
- Act as primary point of contact for clients and internal colleagues
- Complete review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc.
- Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

The role holder may have client management support responsibilities.

The tasks for this role will include some or all of the following:

- Continuously improving the client experience
- Achieving completion of service requests
- Protecting the Bank by acting as First Line of Defence and observing all controls
- Multi-jurisdictional client support to HSBC's Relationship Management and Acquisition teams and facilitates client review, renewal, maintenance and exit activities across all HSBC products
- Coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance
- Being the point of contact for client relationship managers and clients from an onboarding, account maintenance and Customer Due Diligence perspective
- Responsible for the oversight and co-ordination of new business on-boards, KYC Renewals and remediation projects

At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.

At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights

**Requirements**:
**Skills**:

- A generalist Investment Banking/Corporate Finance background—though any relevant sector experience is a strong plus
- Strong quantitative and qualitative analytical skills
- Understanding and anticipating any type of financial and non financial risks (AML, Sanctions, AB&C).
- Able to model transactions using internal modeling tool; experience in cash flow modeling and valuation analysis is preferred
- A strong understanding of the financial markets
- General understanding of HSBC Product suite such as cash, custody, Asset Finance, Lending, Trade finance, capital markets Etc.
- Exceptional academic credentials

Capabilities
- Collaborate with others across Global Banking
- Uphold the highest level of integrity and act as a role model for all HSBC values and business principles.
- Share information, knowledge and ideas with the team.
- Demonstrate a commitment to excellence and perform to the highest standards.
- Take an active role in initiatives outside of own role; proactively seeking different assignments to accelerate learning

At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.

At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights