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Customer Advocate

hace 3 semanas

Santa Catarina, México PSC Industries A tiempo completo

**Job Title**:
Customer Advocate - Inside Sales

**Position Summary**:
PSC Is looking for an English + Spanish speaking Customer Advocate to join The Customer Focus Team, based in PSC’s facility located in Santa Catarina, Mexico, to handle the day-to-day activities for specific accounts by providing courteous, friendly, and efficient service to customers.

**Main Duties & Responsibilities**:

- Support the entire customer order/demand management process, monitor customer systems, and maintain accurate information in the system for production planning.
- Coordinate internally with other teams to complete shipping and invoicing administrative processes and paperwork. (Load Lists, Shipping Tickets, ASNs, ASPs)
- Communicate directly with customers to coordinate changes in demand and last-minute orders.
- Manage customer forecasts and releases to meet customer requirements by monitoring internal inventory levels to ensure on time delivery.
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.

**Qualifications**:

- Bachelor's degree in business preferred.
- High School Diploma with experience in customer service, inside sales, customer support, or similar role will be considered in lieu of degree requirements.

**Skills**:

- Must be able to fully communicate in English both written and orally.
- Strong interpersonal and relationship building skills.
- Great attention to detail.
- Preferred: Advanced Excel skills.