IT Service Desk Agent
hace 2 días
Description
As a Service Desk Agent, you will be responsible for providing expert solutions to technology problems reported.
The Service Desk Agent is responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Also responsible for maintaining a knowledge-based system of common reported problems and resolutions. Provides timely and accurate notification to other IT staff members of tickets being passed to them for resolution. Escalates reports of chronic or unresolved problems to the appropriate team lead or manager.
**Requirements**:
**Work Experience**:
- Minimum 1 years’ information technology experience supporting inbound customer requests;
- Minimum 1 years of experience in a fast-paced help desk or customer service environment;
- Excellent listening, questioning, and customer service skills;
- Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned;
**Technical Skills**: (Certification, Licenses and Registration)
- Competent with Microsoft Office
- Basic knowledge in SD Ticketing system’s (Service Now preferable)
- Confidence and an enthusiastic telephone manner
1 years
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