Site Reliability Engineer

We are looking for a skilled **Site Reliability Engineer**to join our team.

This position will focus on supporting the LatAm timezone, working closely with a team of SREs and a hands-on Lead SRE, while collaborating with a European-based SRE team. The role ensures seamless follow-the-sun 24/7 on-call support for a customer platform comprising multiple Java backend services.

**Responsibilities**
- Deliver 12/7 on-call support for Java backend services, ensuring consistent platform performance and uptime
- Oversee API Gateway observability to monitor and safeguard service health
- Implement and deploy patches to address issues in Java code and cloud infrastructure components
- Build and maintain metrics and dashboards to evaluate and enhance platform stability and performance
- Develop and refine runbooks for EOS backend services to optimize operational workflows
- Track and monitor Service Level Objectives (SLOs), addressing errors and contributing code changes to improve service reliability
- Diagnose and resolve complex system issues using logs and telemetry to identify root causes effectively
- Work with various teams to ensure operational readiness and improve incident response processes

**Requirements**:

- A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
- At least 2 years of experience in Java backend development and working in DevOps or SRE roles
- Expertise with Amazon DynamoDB, Amazon ElastiCache, and other AWS cloud services
- Proficiency with Git for version control and Gradle for build automation
- Strong knowledge of observability practices and troubleshooting in distributed systems
- Skilled in analyzing logs and telemetry to diagnose and resolve complex system challenges
- Strong written communication skills to document operational issues during live incident responses
- Dedication to improving SLOs across multiple systems using repeatable and structured processes
- Fluent English communication skills, both written and spoken, at a B2 level or higher

**Nice to have**
- Familiarity with Apache Cassandra for managing distributed databases
- Knowledge of Grafana for creating and maintaining observability dashboards
- Proficiency in backend development using Java and Scala
- Experience with Terraform for managing infrastructure as code

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.