Senior Site Reliability Engineer

Join our team as a **Senior Site Reliability Engineer**, where you will maintain and improve our product monitoring system, manage incident responses, and facilitate collaboration between operations and development teams.

**Responsibilities**
- Maintain and improve the product monitoring system
- Manage incident response including troubleshooting, resolution, documentation, and post-mortem analysis
- Share knowledge and lessons learned across teams
- Act as a bridge between operations and development teams
- Build automation solutions for log analysis, testing production environments, and alert automation
- Monitor system health, performance, and service level indicators (SLI/SLO/SLA)
- Document knowledge and procedures related to incident management
- Conduct post-incident reviews and implement improvements
- Provide on-call support during and outside regular working hours
- Collaborate with development and operations to improve reliability and efficiency
- Use tools like PagerDuty, ELK/Kibana, SEQ logging, Prometheus, and Grafana for monitoring and incident management
- Develop and maintain scripts and automation using Python, C#, and Bash
- Manage infrastructure and orchestration with SaltStack and Docker
- Support project management and issue tracking using Azure DevOps and Wiki
- Maintain source code management using Git

**Requirements**:

- Experience building solutions from scratch with 3+ years in Site Reliability Engineering
- Strong expertise in cloud providers and automation scripting with Bash and Python
- Deep domain knowledge of Oil & Gas industry operations and incident resolution
- Proven experience managing incident response and on-call support
- Familiarity with monitoring tools including Prometheus and Grafana
- Experience with logging tools such as ELK/Kibana and SEQ logging
- Knowledge of infrastructure and orchestration tools like SaltStack and Docker
- Basic network knowledge including inbound/outbound and firewall rules
- Experience with project management and issue tracking tools like Azure DevOps
- Proficient in source code management using Git
- Strong documentation and knowledge-sharing skills
- Ability to conduct thorough post-incident reviews
- Excellent troubleshooting and problem-solving skills
- Good communication skills with English proficiency at B2+ level

**Nice to have**
- Experience with PagerDuty for incident management
- Familiarity with C# programming
- Knowledge of SQL and MongoDB databases
- Experience with Zededa infrastructure
- Prior involvement in Oil & Gas field operations support

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.