Senior Site Reliability Engineer

We are seeking an experienced **Senior Site Reliability Engineer**to join our team.

This role will cover the LatAm timezone, working collaboratively with a team of SREs and a hands-on Lead SRE, while also coordinating with a European-based SRE team. The position ensures follow-the-sun 24/7 on-call support for a customer platform that includes multiple Java backend services.

**Responsibilities**
- Provide 12/7 on-call support for Java backend services, ensuring platform reliability and availability
- Own API Gateway observability to monitor and maintain service health
- Prepare and deploy patches to resolve issues in Java code and related service cloud infrastructure
- Develop and maintain metrics and dashboards to assess and improve platform health
- Create and enhance runbooks for all EOS backend services to streamline operational processes
- Monitor Service Level Objectives (SLOs) for backend services, addressing errors and submitting code changes to improve them
- Troubleshoot complex system issues using logs and telemetry to identify and resolve root causes efficiently
- Collaborate with cross-functional teams to ensure operational excellence and incident response readiness

**Requirements**:

- Bachelor’s or Master’s degree in Computer Science or a related field
- At least 3 years of experience in Java backend development and DevOps/SRE roles
- Proficiency with Amazon DynamoDB, Amazon ElastiCache, and other AWS services
- Experience with Git and Gradle for version control and build automation
- Strong understanding of observability and troubleshooting in distributed systems
- Skilled in using logs and telemetry to diagnose and resolve complex systems issues
- Effective written communication skills to document operational issues during live incident responses
- Motivation to track and improve SLOs across multiple systems through repeatable processes
- Fluent English communication skills, both written and spoken, at a B2 level or higher

**Nice to have**
- Familiarity with Apache Cassandra for distributed database management
- Experience with Apache Kafka for real-time data streaming
- Knowledge of Grafana for building and maintaining observability dashboards
- Proficiency in Java and Scala for backend development
- Hands-on experience with Kubernetes for container orchestration
- Knowledge of Terraform for infrastructure as code

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.