Manager, SOC Operations

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

The F5 Security Operations Center is responsible for supporting F5’s customers across multiple product groups globally with industry leading customer service. You will work with teams representing F5’s Distributed Cloud, Silverline (DDOS & WAF), and Bot Defense products providing 24x7 support to F5’s customers. While working with these teams you will join a management team responsible for the day-to-day duties of the teams and fostering positive, productive, and professional work environments. This position will require a solid understanding of Networking and Security Concepts, IT and System Admin Operations, and Emerging Cloud Technologies. You will play an important role in cross-team collaboration working directly with other SOC team managers, Engineering, Product Development, Sales, and other organizations to ensure all teams are working in alignment towards common objectives. Prior experience running IT Network or IT Security Operations Centers is required. Experience of network or IT security incident & crisis management, customer satisfaction, and working with metrics is important.

What will you do?

Management duties include (but not limited to):

- Career development and mentoring.
- Conducting performance evaluations.
- Scheduling.
- Assigning and managing tasks.
- Taking disciplinary action.
- Interviewing/hiring new staff.
- Ensure operational procedures are followed.
- Be able to communicate IT, Networking, and Security concepts to customers at all levels of experience and responsibility.
- Ensure the SOC team is always adhering to F5 Core Values.
- Work closely with the Global SOC Management Team to identify and implement operational efficiencies and/or implement service improvements and mitigate operational risks to customers and to F5.
- Ensure procedures for all SOC teams are detailed and kept up to date.
- Develop and implement processes for supervising key operational metrics.
- Efficiently communicate and collaborate with SOC & other F5 security teams, conforming to F5 culture, standards, and guidelines.
- Cultivate innovation, creativity, teamwork, and professional growth of the SOC Teams.
- Maintain strong standards, and promote efficiency, accountability and high morale.
- Evangelize the contributions of the SOC internally.
- Weekends on-call rotation

Knowledge, Skills and Abilities
- Knowledge and experience working in 24x7 network and/or security operations centers.
- Ability to inspire change through effective leadership, communication, planning, and execution.
- Able to excel in a dynamic, always-on organization.
- Able to convert broad targets and objectives into a discreet list, set priorities for yourself and others, and meet objectives.
- Knowledge and ability to manage organizations to key performance indicators.
- Able to clearly communicate sophisticated technical issues to others with varying levels of technical expertise.
- Ability to work in a highly collaborative team environment.
- Analytical problem solver with solid attention to detail.
- Ability to engage with customers at appropriate technical and leadership levels to resolve issues.
- Understand security concepts, including web security, DDoS (Distributed Denial of Service), containers and microservices, layers 4-7 protection/mitigation strategies and networking fundamentals.
- Able to read, write, and speak English fluently, including complex technical concepts. Additional languages a plus.

How do you qualify?
- Minimum of 2+ years management experience or 4+ leadership (supervisor, tech lead) experience in an operations environment.
- Background in customer service/support and IT, network or IT security incident management.
- IT Security or IT Operations experience with corporate customers in production environments.
- A Bachelor’s degree or equivalent experience.
- Experience driving efficiencies, handling growth, and delivering results.
- Passion, technical knowledge and instincts to effectively lead a security operations team.
- Good understanding of IT, Network, or IT SOC standard methodologies, and a real passion for continuous improvement.
- Professional verbal and written interpersonal skills.
- Strong organizational skills.
- Ability to work well with contacts in various business fields.
- Excellent ethical and professional standards.

Physical Demands and Work Environment
- This role requires availability outside normal business hours to align with the global team or to respond to critical security events.
- Some travel may be required (less than 10%).

Equal Employment Opportunity

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