Accounts Receivable Specialist

hace 4 días

Guadalajara, México LeadVenture A tiempo completo

**ACCOUNTS RECEIVABLE** SPEC**IALI**ST**

We are looking for a self-driven and competent Accounts Receivable/ Collection Specialist to join our team As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed or outstanding payments and negotiate contract settlements.

**Duties and Responsibilities**
- Monitor portfolio of accounts daily
- Identify outstanding account receivables.
- Investigate historical data for debts and bills.
- Take actions to encourage timely payments.
- Process payments, credits, and refunds
- Research and respond to customer inquiries regarding billing related issues.
- Resolve customer credit issues.
- Negotiate payment plans, within approved guidelines.
- Update account status records and keep up to date accurate notes on customer records.
- Prepare and present reports on collection activities and progress.
- Contact customers with declined credit cards
- Respond to ACH Chargebacks withing allotted time from the bank.
- Respond to internal requests.
- Help customers navigate through the cancellation process to settle their contract balance.
- Reviewing accounts that have filed for bankruptcy.
- Working with a 3rd party collections agency and submitting delinquent accounts
- Escalate issues which need additional review.
- Other projects and tasks as assigned.

**You’ll thrive in this role if you have**:

- At least 2-3 years’ experience in Collections and Accounts Receivable.
- Skilled in Microsoft Office suite (Word, Excel, PowerPoint, etc.).
- Exceptional attention to detail and problem-solving skills.
- Exceptional integrity, honesty, and trustworthiness.
- Excellent ability to successfully interface with clients and handle multiple priorities concurrently.
- Able to work in a fast-paced, continuously evolving environment.
- Critical thinking skills
- Self-motivated.
- High capacity to learn and adapt.

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