Tech Support Hibrido

hace 1 semana


Guadalajara, México Noralogic contrataciones A tiempo completo

Empresa lider en su ramo busca:
Tech Support

Expeiencia de 2 a 3 años como soporte técnico de hardware, software y aplicaciones moviles.

Ingles avanzado fluido indispenable ( dara soporte a usuarios de EUA y Canada)

Apoyar a los miembros del equipo en la resolución de problemas técnicos y brinda orientación y retroalimentación sobre problemas técnicos y relacionados con el servicio al cliente.
Responsabilidades clave
- Brindar soporte de hardware, software y redes a los empleados minoristas por teléfono
- Proporcionar cumplimiento de pedidos y soporte de aplicaciones móviles por correo electrónico
- Documente de manera completa y eficiente las interacciones con los clientes mientras habla por teléfono
- Usar las habilidades de servicio al cliente para ayudar a los empleados y consumidores minoristas a brindar una excelente experiência al cliente
- Capacidad para trabajar por la noche, fines de semana y días festivos
- La confiabilidad y la puntualidad son imprescindibles

Requisitos de trabajo

Calificaciones y Experiência
- Experiência previa con servicio al cliente, soporte técnico o ambos
- Experiência con procedimientos de diagnóstico

Habilidades y Competencias:

- Conocimiento práctico de los sistemas operativos Windows y hardware de PC
- Conocimiento de redes TCP/IP
- Excelentes habilidades de comunicación escrita y verbal

Tipo de puesto: Tiempo completo

Salario: $16,000.00 - $18,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

Prestaciones:

- Seguro de gastos médicos
- Seguro de vida
- Trabajar desde casa
- Vales de despensa

Educación:

- Licenciatura terminada (Obligatorio)

Experiência:

- Atención al cliente: 3 años (Obligatorio)
- Soporte de redes: 2 años (Obligatorio)

Idioma:

- ingles avanzado (Obligatorio)


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