Associate Travel Counselor

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Are you ready to start your exciting career in Travel Management?
Travel Counselors are the heart of our organization at Amex GBT, providing world class service to our corporate travel clients. If you have experience in call centers, contact centers, customer service, sales or hospitality, and have always wanted to work in travel, you may be perfect for our program.
We’ll give you a comprehensive course in all things travel and prepare you with everything you need to be successful as a Travel Counselor assisting our client through phone.
**What We’re Looking For**:
Highly proficient in computer skills including basic trouble shooting and confident in navigating new software platforms.
Experience in customer service, sales, call centers, or hospitality (3+ years) with extensive customer interaction.
Strong interpersonal communication, full proficiency in English language with exceptional listening, speaking, and problem-solving skills.
Passionate about world-class customer service (empathetic, calm, and courteous).
Attention to detail.
Resolving customer issues quickly and raising concerns when needed.
Must have a quiet, secure home office space, free from noise and interruption. Must have reliable high speed internet service at your address.
**What You’ll Do**:
Participate in our Travel Academy (training) designed travel curriculum, where you’ll learn everything, you need to know about corporate travel and our industry.
Learn about our products and services GBT provides, including our end-to-end booking process.
Experience our hands-on practice environment.
Advise and arrange travel for corporate business customers (both individuals and groups).
Educate customers on travel options including air, road, rail, and accommodations.
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
Use positive telephone service techniques and act on special customer requests.
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
Our Traveler Care unit is a 24/7 operation, please be flexible and prepared to work afternoon shifts (8:00 a.m. - 9:00p.m.) holidays and weekends.
Location Mexico
Click here to learn more about the benefits we offer in Mexico.
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more
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