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Customer Service Representative

hace 2 semanas

Ciudad Juarez, México TECMA A tiempo completo

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Assist the customer with general inquiries and ordering information; estimated delivery time, invoice requests, pricing, product information, shipping charges, shipping information, special order requests, stock checks, and tracking information within 24 hours.
- Follow-up on customers’ inquiries when needed, address verification, back orders, missing information, price increases, product substitutions, ship dates, shipping charges, and special-order information/provide quotes.
- Interpret, follow, and update customer account notes, routing guides, price guidelines and special-order handling instructions. Follow the established Purchase Order & Shipping Policy and Procedures.
- Correct billing errors by initiating credits and debits to the customer’s account. Submit claim forms for lost damaged items.
- Work with Quality Control, Procurement, Customer Care, and Sales team members to maintain prominent levels of customer satisfaction.
- Demonstrates commitment to quality through customer and distributor interactions.
- Assist with back-up in all regions as assigned.
- Use Salesforce to work cases, new accounts, contacts, etc., as new inquiries arrive and to prepare quotes as needed.
- Maintain monthly Service Level Agreement
- Other duties as assigned by management.

**Required Skills and Abilities**
- 1 - 3 years of customer service experience.
- Able to read, write and communicate in English. Level C1 - C2.
- Bachelor’s degree, preferably in a Supply Chain with Transportation or Distribution related focus.
- Preferred: US Travel Visa.

Tipo de puesto: Tiempo completo

Horario:

- Lunes a viernes
- Turno matutino

Pregunta(s) de postulación:

- ¿Que porcentaje de inglés dominas?

Educación:

- Licenciatura terminada (Deseable)

Experiência:

- Customer Service Representative: 1 año (Deseable)

Licencia/Certificación:

- Visa láser vigente (deseable) (Deseable)

Lugar de trabajo: Empleo presencial