Customer Service Representative

hace 3 horas

Tlahuac, México Evolve CX A tiempo completo

Customer Service Representative

Company Overview:
We are a new generation of BPO combined with a CX consultancy firm focused on

the disruption of the industry based on the Tech/Startup world’s needs. Backed by

entrepreneurs, founders and domain experts, we provide solutions for startup

companies who need to outsource processes overall, we focus on Customer

Experience which entails every contact online or offline that customers have with a

company. We as well provide consultancy for startups that want to incorporate

technology to their processes through CRMs, conversational tools, VOICP, etc to

eventually evolve it to AI. For more, visit evolvecx.io.

Job Summary:
We're currently seeking dynamic individuals to join our team as Customer Service

Representatives. As an integral part of our organization, you'll be at the forefront of

delivering exceptional customer service through digital channels. If you're passionate

about CX and thrive in a fast-paced startup environment, we encourage you to apply.

**Responsibilities**:

- Engage with customers via chat platform to address inquiries, resolve issues,

and provide timely assistance.
- Demonstrate empathy and active listening skills to understand and fulfill

customer needs effectively.
- Process payments, facilitate refunds, and assist with order management tasks

as required.
- Collaborate with cross-functional teams to escalate and resolve complex

customer issues.
- Continuously strive to enhance the overall customer experience through

proactive problem-solving and feedback analysis.

Qualifications:

- Work experience: 1+ year of experience as a customer service representative,

collections, customer service (face to face)

CRM (preferable).)
- Customer Focus: Demonstrated commitment to understanding and meeting

customer needs.
- Adaptability: Ability to quickly adapt to changing priorities and customer

requirements.
- Collaboration: Proven ability to work effectively within a team environment.
- Problem-Solving: Capacity to identify and resolve customer issues promptly

and efficiently.
- Communication: Clear and concise communication skills, both written and

verbal.
- Attention to Detail: Consistently maintain high levels of accuracy and

attention to detail in customer interactions.

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