Customer Service Representative

hace 6 días

Tlahuac, México ZIM A tiempo completo

Innovative Shipping Dedicated to YouAre you ready to join a global shipping company and work with people all around the world?ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time.Main Role:As CSR (Customer Service Representative - Front Office), you´re responsible for managing the Import shipments release functions and follow up, proactively identify issues to mitigate them in time, and bring an end-to-end Excellent customer experience, working closely with the customers as well as internal stakeholders. Maintain focus on customer perception, process efficiency/improvement and business growth.Main Responsibilities:- Act as the main point of contact for customer needs.- Focal contact point between POL, POD, and stakeholders involved.- Coordinate and resolve if any issue arises to enable smooth operation and cargo release, avoiding delays.- Coordinating shipment operations in time with the stakeholders, to make the shipment arrives under the customer expectations.- Take ownership of the customer issues and solve in an urgent and professional manner.- Analytical thinking and problem-solving skills.- Provide accurate follow up to the inland service requests and act as intermediary between the customer and the internal Landside team.- Actively build strong relationships with customers, understand their business, needs, and desires to create a “tailor made” service.- Be fully responsible for customer “Excellent” satisfaction.- Proactively follow up and keep customers informed of any issue or changes in their shipments.- Look for processes improvements and drive for service delivery excellence and increase business efficiency.- Regularly create, review and update SOP´s- Execution of the daily local activities.**Requirements**:- College diploma or above.- Previous customer service or operation experience required.- Experience working in Carrier or forwarder, or logistics industry is preferred.- Accurate and able to produce quality work in a timely manner.- Ability to adapt to changes in the work environment.- High quality written and verbal communication skills.- Good language skill in EnglishFunction:Countries & Business DevelopmentPublish in Internal Career Page:No

  • Customer Service Representative

    hace 6 días

    Tlahuac, México Evolve CX A tiempo completo

    Customer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...

  • Customer Service Representative

    hace 2 semanas

    Tlahuac, México HRE A tiempo completo

    **Vacante para la empresa HRE en Atizapán, Estado de México**: **Customer service estado de mexico atizapan**:** Start the year with a new job!! We are looking for the best talent! Important private university is looking for Bilingual Customer Service Representative. If you have experience on customer service and you have an advance english level, join our...

  • Customer Service Representative

    hace 2 semanas

    Tlahuac, México Startex Industries A tiempo completo

    Linea di Liara & Startex Industries are seeking a dedicated Customer Service Representative to join our retail team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring their satisfaction by providing exceptional service and support. This unique role offers an exciting opportunity to interact with...

  • Customer Service Representative

    hace 2 semanas

    Tlahuac, México Soorcing A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where multitasking and critical thinking are key? If so, we're looking for a skilled Customer Service Representative with a strong background in customer care, order management, and account support to join our dynamic team. **Key...

  • Customer Service Representative

    hace 1 semana

    Tlahuac, México Soorcing A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where multitasking and critical thinking are key? If so, we're looking for a skilled Customer Service Representative with a strong background in customer care, order management, and account support to join our dynamic team.**Key...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Tlahuac, México AMIGO DOCTOR A tiempo completo

    At **Amigo Doctor**, we provide online medical services to the Hispanic community in the United States, with the purpose of improving their health in an accessible manner through warm, efficient, and Spanish-speaking service. The well-being of our patients is the most important aspect of our service. We are currently seeking a **Bilingual Customer Service...

  • Customer Service Representative

    hace 6 días

    Tlahuac, México Evolve CX A tiempo completo

    Customer Service RepresentativeCompany Overview:We are a new generation of BPO combined with a CX consultancy firm focused onthe disruption of the industry based on the Tech/Startup world’s needs. Backed byentrepreneurs, founders and domain experts, we provide solutions for startupcompanies who need to outsource processes overall, we focus on...

  • Customer Service Representative

    hace 6 días

    Tlahuac, México ZIM A tiempo completo

    Innovative Shipping Dedicated to You Are you ready to join a global shipping company and work with people all around the world? ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time. Main Role: As CSR (Customer Service...

  • Call Center Representative

    hace 1 semana

    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City. As a Call Center Representative, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program. **Minimum criteria for the Call Center Representative**: 100%...

  • Customer Service Representatives

    hace 2 semanas

    Tlahuac, México ATENCION AL CLIENTE Y VENTAS A tiempo completo

    Are you interested in international business? Do you want to be a part of a dynamic supply chain environment? If so, this is a great opportunity for you! CellMark Packaging Division is looking to expand our team of Customer Service Representatives.CellMark is an international marketing company, with expertise in the pulp and paper industry. CellMark operates...