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Technical Customer Support

hace 2 semanas

Iztacalco, México HR Consulting & search A tiempo completo

**Technical Customer Support**

Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.

Diffuses upset customers

Fully documents customer interactions in real-time

Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments

Identifies and escalates complex problems under direct supervision

Works on a limited variety of problems of limited scope using defined procedures and practices

Collaborates with fellow technicians and supervisor to solve problems

Familiarizes self with new technologies, products and platforms

Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred

1-3 years demonstrated working experience required

Basic computer literacy with a working knowledge of the Microsoft Office Package

Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
Demonstrates strong customer service and communication skills

Tipo de puesto: Tiempo completo

Salario: $20,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Descuento de empleados
- Descuento de gimnasio
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Opción a contrato indefinido
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Servicio de comedor
- Teléfono de la empresa
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Tipos de compensaciones:

- Bono de productividad

Consideraciones ante el COVID-19:
Todos los protocolos de seguridad

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: In person