Luxury Sales Manager

**Número de Empleo** 23060694

**Categoría de Empleo** Sales & Marketing

**Ubicación** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Management

**JOB SUMARY**

Provides total account management for assigned luxury accounts. Executes the overall account strategy for assigned luxury accounts to generate and maximize business for the luxury properties represented in the market sales. Applies the principles of strategic account management. Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from assigned luxury accounts. As a Sales Luxury Account Manager, develops strong partnerships with luxury buyers for the purpose of penetrating and growing market share and driving sales for the Luxury properties. Focuses specifically on growing market share from transient, extended stay, leisure, group and catering revenue for Luxury properties. Responsible for proactively soliciting and managing transient, group and catering-related opportunities for a targeted portfolio of assigned luxury accounts. Develops and maintains the overall luxury account strategy and how to best execute the strategy to maximize revenues from the account. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Represent proactively all luxury hotels of Mexico Market Sales portfolio. Provide service to luxury customers in order to grow share of the luxury account on behalf of the company. Achieves personal and team related revenue goals. Ensures leads are turned over properly and in a timely manner for proper follow up. Prospect and develop new luxury accounts.

**CANDIDATE PROFILE - KEY TALENTS A**ND EXPERIENCE DESIRED**

**Education and Experience**
- High school diploma or GED; 2 years experience in the luxury sales and marketing, event services or related professional area.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

**CRITICAL TASK AND COMPETENCIES.**

**CORE WORK ACTIVITIES**

**Understanding Luxury Markets & Maximizing Revenue**
- Develops and implements the overall account strategy for assigned accounts.
- Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives.
- Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business.
- Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales.
- Develops and implements strategic sales plans**.**:

- Builds and strengthens Accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Understands the overall market dynamics - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts.
- Identifies emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (i.e. property Leadership).
- Identifies and implements process improvements and best practices.
- Promotes accountability to drive superior business results.
- Achieves account revenue and sales goals as defined by Leadership. Develop and achieve operating budgets and manage controllable expenses.
- Anticipates and identifies business opportunities and challenges and respond with a profitable strategy that aligns with overall business direction.
- Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
- Engages in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc).

**Conducting Daily Sales Activities**
- Executes sales strategy to achieve luxury properties goals.
- Maintains current business Accounts for new business within accounts.
- Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
- Includes successful execution of Sales strategies and business processes.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.
- Executes and supports Customer Service Standards and hotel’s Brand Standards.
- Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Se