Customer Service Representative

hace 5 días

Querétaro Qro, México Sandvik A tiempo completo

Our Seco culture

All Seco employees across the globe share our family spirit, along with a passion for our customers and a personal commitment to ensure success in everything we do. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Visit our

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This role is the first interface to customer to provide a world class customer service to both existing and prospective customers.

MAIN RESPONSIBILITIES:

- Enquiry Handling: Handling customer queries, aiming to clarify, orient and direct detected problems toward a solution.
- Quotations: Together with field sales, decide on the most appropriate solution for a customer. This can include contacting several suppliers, calculating prices, creating new products together with correct data and comparing delivery times.
- Order Management: Manage orders from the initial creation to invoicing. Including external and internal orders, credits and invoices, cancellations, and other various tasks. Searching for order information, escalation of issues and planning for future orders.
- Order Monitoring: Pro-actively reduce and prevent customer order delays with help from supporting systems like Power BI and similar solutions.
- Returns: Prepare relevant documents and process it in the ERP system in line with the global Return Policy.
- **Local Warehousing: Stock-in the product in the ERP system, Pick and Pack orders and arrange to dispatch to respective customers.
- **Procurement: Send Enquiry, receive quotation and negotiate it with supplier. Release the Purchase order, follow-up and ensure timely delivery.
- CRM: Manage the CRM tasks and cases with accuracy and within the SLA.
- Actively work to increase e-commerce business.
- Manage and develop existing business in line with customer segmentation, rules and procedures.
- Provides timely responses to bring about great customer experience.

** Applicable in specific markets only

EDUCATION : Diploma/Bachelors in any field

EXPERIENCE : 2 - 6 years in a Customer Service environment.

OTHER : Office 365 Knowledge of any ERP system

Application

Contact information

For further information about this position, please contact the recruiting manager:
Fernanda Gonzalez - Customer Service Cluster Manager - South America

Or the HR Business Partner : Suparna Ray,

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