Renewals Manager

The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

**Why We Have This Role**:
The Qualtrics Renewal Strategy and Operations team is seeking a full-time Manager to lead our Renewals Management (ACV/QR) team.
This role is for someone who can problem solve in a fast-paced, ambiguous environment, can effectively communicate difficult decisions, who holds themselves to the best practices of Managers at Qualtrics and who wants to gain visibility with top leaders of the organization.

**How You’ll Find Success**:

- Lead our team of high-performing Renewal Managers to deliver an excellent experience to internal stakeholders throughout the sales and customer renewal process.
- Embody the Qualtrics leadership model by coaching and mentoring the Renewal Specialists in this team who are commonly recent top performing university graduates.
- Track weekly progress of the team and individuals against quarterly pace. Take actions to celebrate success, remove barriers and make choices about adjusting focus areas of the team.
- Evaluate performance of team members and provide direct and actionable feedback in line with the applicable Leadership Level Guidelines.
- Mature the existing team to ensure value added activities are prioritized and repetitive tasks are automated.
- Collaborate with other internal teams (incl. Finance, Sales, Sales Operations and Customer Success) teams to:
- Drive renewals billings performance
- Design and implement innovative global and scalable operational processes that increase efficiency and ensure a positive stakeholder experience.
- Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics.
- Inform team capacity, forecasting, and resource allocation.
- Be a point of escalation for leadership for issues related to renewals and invoicing.

**What We’re Looking For On Your Resume**:

- Bachelor’s degree with proven academic excellence and performance
- 7-10 years experience in a professional environment with relevant experience in finance and/or sales-supporting teams and 1-2 years of people management experience.
- Excellent problem-solving skills and strong people leadership skills.
- Ability to work with & build relationships in a team environment.
- Vision and passion for continuous improvement to drive and create efficiencies within the organization.
- Confidence to appropriately discuss difficult issues with upper management stakeholders within sales, customer success and finance management.
- Experience partnering with Sales, Customer Success, and Sales Operations.

Preferred Skills:

- Experience working in high growth organizations, start-ups or SaaS based companies
- Experience with the Qualtrics product, pricing or packaging

**Our Team’s Favorite Perks and Benefits**:

- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
- We take pride in our of