Associate Renewals Manager

hace 2 semanas

Ciudad de México Salesforce A tiempo completo

**Job Category **:Customer Success Group**Job Details**:The Associate Renewals Manager - will be in charge of supporting, running and closing our transactional business, assisting with quote creation, pricing corrections, conversions and other administrative tasks. Also will work with our teams (Customer Service and Deal Desk) to ensure accuracy and consistency in all stages of the renewals process. This role will require you to work with multiple areas of our business in addition to interacting with customers on a regular basis. You will need to be flexible, diligent and have excellent attention to outstanding customer service.**Top Skills**:- Proven experience in similar roles. A track record related to identify a problem, propose a solution, and dealing wcustomers' issues.- Multi-Tasking. The ability to deal with a highly transactional work environment. You will have to be able to excel at time management and prioritisation.- Ideally some knowledge of purchasing processes, agreements, purchasing order terms & conditions, but not crucial.- Outstanding eye for business and a strong analytical demeanor.- Excellent Communicator. Strong communication skills; with the ability to provide excellent customer service at all time, effectively communicate our values.- A True Team Player. You will need to work cross departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategize with account managers, and build strong relationships with champions in accounts to ensure the adoption and success of Tableau within the organisation.- Determination. Willing to go above and beyond with a strong work ethic; self-motivation and resourcefulness.- People Person. You have strong interpersonal skills and an ability to maintain strong effective relationships with both customers and colleagues.- **What we offer**:- Health Insurance for the family group- Complementary Medical Assistance Program- Pension Plan- Savings Fund Program- Life Insurance Coverage- Monthly Food Coupons- Monthly Wellness Reimbursement- Annual Education Reimbursement- And more**Accommodations**:**Posting Statement**:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.

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