Learning & Development Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
We are looking for a Learning & Development Manager to help our front-line employees advance their skills and knowledge. This is a well-rounded position that will focus on various aspects of our learning solutions for multiple channels (written, voice, in-person) on multiple locations (outsourced and internal). You will collaborate with other team members in the broader CX organization to share best practices on Learning and Development.

In this role, you should be passionate about helping people learn and grow. Excellent communication skills are essential. If you also have experience designing e-learning courses and managing vendors, we’d like to meet you.

Ultimately, you will help our company succeed by training and developing its people.

Role Responsibilities:
Responsible for identifying training and development needs within an organization. You will work closely with business leaders to design and implement training and development programs.

As an L&D Manager, you could:

- Collaborate with various departments within the organization, including resource planning, human resources, quality, and processes to develop multiple training plans based on operational needs. Updating training plans to meet those needs
- Generate new and innovative solutions to complex problems and propose improvements to processes and tools
- Build relationships with 3rd party training providers
- Create/modify and execute learning strategies and programs
- Implement various learning methods (e.g. face-to-face, online training, comms)
- Conducts follow-up analysis of all completed training to evaluate and measure results
- Manage and prioritize material creation/modification requests from multiple teams.
- Hire and oversee training and L&D Specialists
- Report to high levels about results, learnings and action plans
- Act as the go-to within the business for anyone with questions or queries regarding training and development plans

Role Qualifications:

- Bachelor's degree in Business Administration, Psicology, Communications, Education.
- Proven experience as an L&D Manager, Training Manager, or similar experience designing and implementing employee technical & development programs.
- Mandatory fluent in Spanish and English
- Experience in project management and budgeting (desired)
- Excellent verbal and written communication skills.
- Excellent negotiation skills
- Ability to evaluate and research training options and alternatives.
- Ability to design and implement effective training and development.
- Experience with knowledge management, learning management systems (LMS) and learning trails
- Proficient in MS Office
- Ability to build rapport with stakeholders and vendors
- Develop educational solutions including quick guides, roles plays and assessments in different formats specific to the area/need;
EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and bel