Customer Service Agent

hace 6 días

Zapopan, México Intugo A tiempo completo

PROFILE: HIGH SCHOOL DIPLOMA OR GED.
2+ YEARS OF EXPERIENCE IN A CALL CENTER ENVIRONMENT.
HIGH PERFORMER WITH PROVEN EXCEPTIONAL QA SCORE IN PREVIOUS CALL CENTER JOBS.
CUSTOMER SERVICE ORIENTED. PASSIONATE ABOUT PROVIDING OUTSTANDING CUSTOMER SERVICE.
COMFORTABLE WORKING IN A FAST-PACED ENVIRONMENT.
BILINGUAL ENGLISH / SPANISH, REQUIRED. ACTIVITIES:

- TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICE SITUATIONS.
- TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN.
- KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS
- COMMITMENT TO FIRST CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.

MINIMIZING THE TRANSFERRING OF PHONE CALLS FROM ONE DEPARTMENT TO ANOTHER.
- ENSURES DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION, AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.
- ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS, AND BASIC CLAIMS INFORMATION.

SCHEDULE

TRAINING SCHEDULE (2 WEEKS): MONDAY TO FRIDAY 8:00 TO 17:00
MONDAY, FRIDAY AND SATURDAY 8:00 TO 18:00 AND TUESDAYS AND THURSDAYS 8:00 TO 17:00 | (SUNDAY + 1 WEEK DAY OFF)
(2 BREAKS OF 15 MINUTES AND LUNCH TIME 1 HOUR)

SALARY AND BENEFITS:
$16,500 MONTHLY BASE SALARY
$542.77 DAILY BASE SALARY
$3,799.39 WEEKLY BASE SALARY (3,200 NET WEEKLY)
BONUS: UP TO 4,500 MONTHLY (BASED ON METRICS/OBJECTIVES) + (2% SAVINGS FUND, 1,400 FOOD STAMPS, 20-DAY CHRISTMAS BONUS)

Tipo de puesto: Tiempo completo

Sueldo: $16,500.00 al mes

Beneficios:

- Estacionamiento de la empresa
- Estacionamiento gratuito
- Programa de referidos
- Servicio de comedor

Pago complementario:

- Bono de productividad
- Bono mensual

Tipo de jornada:

- Diurno
- Incluye fines de semana
- Turno de 8 horas
- Turno matutino

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

  • Agente de Servicio Al Cliente Bilingüe

    hace 10 horas

    Zapopan, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Zapopan, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una...

  • Customer Service Agent

    hace 4 semanas

    Zapopan, México Anser A tiempo completo

    **Vacante para la empresa Anser en Puerta De Hierro -Zapopan, Jalisco**:I**mportante Agencia**Busca tu Talento!**Customer Service Agent****Requisitos**:Licenciatura trunca o concluida.Experiência mínima de 1 año en soporte y atención a clientes extranjeros.Inglés avanzado.Fácil acceso a la zona de empleo. Puerta de Hierro, Zapopan Jal**Principales...

  • Service Desk Agent

    hace 10 horas

    Zapopan, México Intugo A tiempo completo

    The Service Desk agent is responsible for providing Service Desk support services L1 and in some cases L2 and ensuring high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Service Desk agent analyzes the problems and records the issues addressed...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Zapopan, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Zapopan, Jalisco**: **Bilingual Customer Service Agent - No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience. **_ Key...

  • Bilingual Customer Service Representative

    hace 7 días

    Zapopan, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Zapopan, Jalisco**: **Bilingual Customer Service Agent (Home Office Available per Performance) No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions...

  • Bilingual Customer Service Representative

    hace 6 días

    Zapopan, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Zapopan, Jalisco**:**Bilingual Customer Service Agent (Home Office Available per Performance) No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and...

  • Customer Service Agent

    hace 4 semanas

    Zapopan, México Intugo Call Center A tiempo completo

    ESTAMOS EN BUSCA DE TU TALENTO COMO **CUSTOMER SERVICE**!!ESTAMOS CONTRATANDO **PERSONAL BILINGUE** PARA TRABAJAR DE TIEMPO COMPLETO EN NUESTRAS OFICINAS.**Requisitos**:- 2 AÑOS DE EXPERIENCIA EN UN ENTORNO DE CALL CENTER.- BILINGÜE INGLÉS/ESPAÑOL.**ACTIVIDADES**:- TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICE SITUATIONS.-...

  • Bilingual Customer Service Representative Home

    hace 3 semanas

    Zapopan, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Zapopan, Jalisco**:**Bilingual Customer Service Agent (Hybrid: From Home And On Site) No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an...

  • Customer Service

    hace 2 semanas

    Zapopan, México Sunwise Energy A tiempo completo

    With years of experience, Sunwise Energy is a company offering turnkey renewable energy solutions to its clients. Sunwise Energy integrates all the aspects of solar sales and installations in-house to offer and guarantee the best quality of service and maintenance to its customers. Survey, Design, Permitting & Engineering, Financing, Installation. In your...

  • Customer Service

    hace 10 horas

    Zapopan, México Sunwise Energy A tiempo completo

    With years of experience, Sunwise Energy is a company offering turnkey renewable energy solutions to its clients. Sunwise Energy integrates all the aspects of solar sales and installations in house to offer and guarantee the best quality of service and maintenance to its customers. Survey, Design, Permitting & Engineering, Financing, Installation. In your...