Customer Experience Representative

hace 2 semanas

Zapopan, México Intugo A tiempo completo

PROFILE: HIGH SCHOOL DIPLOMA OR GED.
2+ YEARS OF EXPERIENCE IN A CALL CENTER ENVIRONMENT.
HIGH PERFORMER WITH PROVEN EXCEPTIONAL QA SCORE IN PREVIOUS CALL CENTER JOBS.
CUSTOMER SERVICE ORIENTED. PASSIONATE ABOUT PROVIDING OUTSTANDING CUSTOMER SERVICE.
COMFORTABLE WORKING IN A FAST-PACED ENVIRONMENT.
BILINGUAL ENGLISH / SPANISH, REQUIRED. ACTIVITIES:

- TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICE SITUATIONS.
- TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN.
- KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS
- COMMITMENT TO FIRST CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.

MINIMIZING THE TRANSFERRING OF PHONE CALLS FROM ONE DEPARTMENT TO ANOTHER.
- ENSURES DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION, AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.
- ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS, AND BASIC CLAIMS INFORMATION.

SCHEDULE

TRAINING SCHEDULE (2 WEEKS): MONDAY TO FRIDAY 8:00 TO 17:00
MONDAY, FRIDAY AND SATURDAY 8:00 TO 18:00 AND TUESDAYS AND THURSDAYS 8:00 TO 17:00 | (SUNDAY + 1 WEEK DAY OFF)
(2 BREAKS OF 15 MINUTES AND LUNCH TIME 1 HOUR)

SALARY AND BENEFITS:
$16,500 MONTHLY BASE SALARY
$542.77 DAILY BASE SALARY
$3,799.39 WEEKLY BASE SALARY (3,200 NET WEEKLY)
BONUS: UP TO 4,500 MONTHLY (BASED ON METRICS/OBJECTIVES) + (2% SAVINGS FUND, 1,400 FOOD STAMPS, 20-DAY CHRISTMAS BONUS)

Tipo de puesto: Tiempo completo

Sueldo: $16,500.00 al mes

Beneficios:

- Estacionamiento de la empresa
- Estacionamiento gratuito
- Programa de referidos
- Servicio de comedor

Pago complementario:

- Bono de productividad
- Bono mensual

Tipo de jornada:

- Diurno
- Incluye fines de semana
- Turno de 8 horas
- Turno matutino

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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