Treasury Service Delivery Support

**_Energy at the service of Mexico._**
- ENGIE is a global energy player, resolutely committed to the energy transition and expert in 3 businesses: electricity, natural gas and energy services. ENGIE employs 155,000 people in more than 70 countries and achieved a turnover of around €70 billion in 2015._
- Created in July 2014 and empowered with administrative authority, Global Business Support (GBS) now has employees across multiple countries and entities. Global Business Support is made up Finance - Procurement - Consulting - Real Estate, Human Resources, IT and Legal._
- Being the reference operator for ENGIE's support functions and the trusted partner of the Group's operating entities, that is the ambition of GLOBAL BUSINESS SUPPORT in its great development._

**PURPOSE OF THE POSITION**

This job description details the activities, responsibilities and expected skills related to the Treasury Service Delivery Support position within GBS IT in Mexico.

Engie is working on the deployment in Northam and Southam of two financial solutions used in Europe for several years.

Apollo is the Group Treasury Management System based on Finastra KTP/CTI solutions

Comm+ is the Group banking communication platform base on Datalog TL4 solutions

This deployment project is also part of a broad program to harmonize solutions (especially the ERP systems present in the Group) and improve work processes, called GET (Global Enterprise Transformation).

In this context, COMM+ and APOLLO will be deployed in Peru in October 1st 2024 and later on in Chili, Mexico, USA and Canada

Business Support Expertise is looking for a Service Delivery Support in charge of IT operations during Southam time slot in collaboration with SDM based in Paris.

**RESPONSABILITIES AND JOB FUNCTIONS**
- Service availability and incident management_
- Manage incidents on these platforms during the local time slot
- Perform the diagnosis: describing the malfunction and its impact - creating or enhancing the incident in My Portal
- Coordinate actions of the technical teams together with the GCC and help to identify the root cause
- Align with local functional support and business teams to ensure a coordinated restart of the service (batch resumption, checks )
- Management communication and passing on instructions to the central teams
- Service management_
- Contribute to change management and upgrades activities in collaboration with the central SDMs:

- Identify and share local requirements
- helping to ensure that the solution complies with the relevant regulations (cybersecurity, data privacy, banking authorities )
- Carry out rigorous non regression testing
- Contribute to continuous improvement and stabilization works

**EDUCATIONAL BACKGROUND**
- **Bachelor's degree Engineer, or a related field, or equivalent work experience.**:

- **Advanced English**

**Technical Skills**
- Good understanding of technical architectures Web - Batch - Database - Interfaces
- Mastery of ITIL processes (incidents and changes)
- Knowledge of Windows and Linux systems, AWS hosting, TCP/IP, Oracle, SWIFT, schedulers
- Respect the SLA of the incidents and service requests

**Soft Skills**
- Aware of stakes
- Collaborative spirit : one team
- Pragmatism and solution-oriented
- Reactivity
- Methodology and rigor
- Strength of proposal
- Sense of organization
- Autonomy
- Perseverance
- At ENGIE we pursue your feeling free to be what you are. We are commited to equality for opportunities and we value the diversity in each person. When we choose our talent, we focus on the skills and the career path. We do not discriminate based on person's race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or civil status._