Desktop Support L1

hace 4 semanas

Colonia Polanco, México Iron Service Global Inc A tiempo completo

**Desktop Support L1****Minimum Experience 1-3 Years of Field Services Technician****As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**:**Provide customer facing end-user support that includes**:- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.- Perform onsite updates, Configuration changes, or Software installations.- Provide onsite technical assistance to End Users.- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.- Provide On-call support if required outside business hours on a rotational basis- Provide Hand and Feet support for network data and voice devices**Salary**: $16,000.00 - $18,000.00 per monthAbility to commute/relocate:- 11560, Colonia Polanco, CDMX: Reliably commute or planning to relocate before starting work (preferred)**Experience**:- Desktop support: 1 year (required)- Active Directory: 1 year (required)Work Location: In person

  • Desktop Support L1

    hace 1 día

    Colonia Polanco, México Iron Service Global Inc A tiempo completo

    **Desktop Support L1** **Minimum Experience 1-3 Years of Field Services Technician** **As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**: **Provide...

  • Supervisor, Desktop Support

    hace 2 semanas

    Colonia Lomas de Chapultepec, México LoJack A tiempo completo

    Resumen: Based in beautiful CDMX, we are LoJack, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking to contract a highly skilled bilingual (SP/EN) Desktop Support Supervisor with at least 5 years of experience. This position reports to the Sr. Manager, Information...

  • Supervisor, Desktop Support

    hace 2 semanas

    Colonia Lomas de Chapultepec, México LoJack A tiempo completo

    Resumen:Based in beautiful CDMX, we are LoJack, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking to contract a highly skilled bilingual (SP/EN) Desktop Support Supervisor with at least 5 years of experience. This position reports to the Sr. Manager, Information...

  • Desktop Support

    hace 2 semanas

    Polanco IV Sección, México HamayaGroup LLC A tiempo completo

    Role Name: IT Onsite Support Engineer Role Description: The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support. **Responsibilities**: -...

  • Desktop Support

    hace 2 semanas

    Polanco IV Sección, México HamayaGroup LLC A tiempo completo

    Role Name: IT Onsite Support EngineerRole Description:The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.**Responsibilities**:- Windows...

  • Desktop Support Technician

    hace 1 día

    Colonia del Valle, México NTT DATA A tiempo completo

    **Req ID**: 301509 We are currently seeking a Desktop Support Technician - Field Tech to join our team in Colonia Del Valle - Alcaldía Benito Juarez, México (MX-MEX), Mexico (MX). 31407204 - Field Tech Associate - These individuals have a working knowledge of one technical skill. - They work on routine and nonroutine matters. - They handle routine...

  • Desktop Support Technician

    hace 4 semanas

    Colonia del Valle, México NTT DATA A tiempo completo

    **Req ID**: We are currently seeking a Desktop Support Technician - Field Tech to join our team in Colonia Del Valle - Alcaldía Benito Juarez, México (MX-MEX), Mexico (MX). - Field Tech Associate- These individuals have a working knowledge of one technical skill.- They work on routine and nonroutine matters.- They handle routine questions and issues,...

  • L1 PMS Support Specialist

    hace 7 días

    , Colonia Polanco, CDMX, México Shiji US A tiempo completo

    Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement,...

  • IT Helpdesk Support

    hace 4 semanas

    Colonia Polanco, México One Park Financial A tiempo completo

    Duties and Responsibilities_- Provides intermediate-level support to end-users for Windows Users (Active Directory).- Windows Support.- VoIP Support- Office365 & Exchange online Support.- Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.- Interacts with Network...

  • Technical Support Administrator

    hace 2 semanas

    Colonia Polanco, México Marsh McLennan A tiempo completo

    **Technical Support Administrator** We are seeking a Technical Support Administrator to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Technical Support Administrator at Marsh, you will assist internal users with a wide range of technology...