Service Desk Support
hace 3 semanas
Descripción de la empresaAs one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry. Our business concept is to offer fashion and quality at the best price in a sustainable way and with our fast expansion we are always looking for new talents. Would you like to be part of our team?Descripción del empleoResponsible for a wide range of temporary hands-on support and troubleshooting for end users and technical assignments on behalf of Product or Service Teams as well as the Service Desk. Carry out physical on-site configuration or inspection of a Product or Service. Provide technical assistance such as troubleshooting on malfunction software, hardware, perform local installations and adjustments as well as hand out office equipment.**Job Responsibility including but not limited to**:- Troubleshooting and diagnosing a range of user problems for example PC hardware/software and equipment in meeting rooms- Installing, configuring, and upgrading tech products and equipment- Serves as the link between centrally located support (e.g., Service Desk) and the local site where tech products/services are installed and used- Configure and hand out office equipment- Keep configuration and asset information up to date- Must maintain a functional knowledge of Basic ITIL and tool administration and reporting (preferably Service Now)- Serve as the site expert on common office equipment and technology such as printers, PC/laptops, LAN, Wi-Fi, screens and telephones- Create and update documentation about installations- Report to and communicate with the assignee about status.- Ensure that configuration and asset information is correct- Provide feedback to Product/Service Owner about possible improvements.Requisitos**- BS Degree or 3-5 years of equivalent retail experience in IT.- CompTIA's A+ preferred- HDI's soft skills preferred- Microsoft's MCDST Certification preferred- **Advanced level of English****Competencies**:- Proficient in Windows and Mac operating systems- Ability to coordinate with vendors and internal staff- Exceptional Analytical skills- Active Listener and good Communicator- Ability to multi-task and handle many different situations/and people parallel- Ability to assess Customer Support Needs- Ability to prioritize with excellent time management skills- Flexibility to work nights and weekends as needed- Required domestic travel up to 20% of time and International travel occasionallyInformación adicional
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