Dispute Resolution Analyst

hace 1 semana

Tlaquepaque, México Hewlett Packard A tiempo completo

**Job description**: As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer. - Responsibilities:_ - Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters. - Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post - sales programs). - Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support. - Acts as a point of contact for a specialized topic (e.g., dispute management, web invoicing, claims, order management, special pricing) and trains team members. - Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities. - Education and Experience Required:_ - First level university degree or equivalent experience. - Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management). - Knowledge and Skills:_ - Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required. - Knowledge of S4-SAP, web invoicing, dispute management, collections, Order To Cash processes, is preferred. - Experience in Accounts Payable or Collections is a plus. - Knowledge of vendor portals is a plus (Ariba, Coupa, etc) - Knowledge of financials tied to supply chain operations (invoices, credits, returns) - Intermediate understanding of moderately complex internal operational issues. - Developed problem-solving and analytical skills. - Broad knowledge of the end-to-end process of sales operations. - Developing knowledge of local legal compliance issues. - Demonstrated teamwork and collaboration skills.

  • Dispute Resolution Analyst

    hace 1 semana

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer.- Responsibilities:_- Acts as a first...

  • Dispute Resolution Specialist

    hace 3 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer. You are responsible to ensure team workload distribution,...

  • Collections Resolution Analyst

    hace 4 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Responsibilities**:- Leads the resolution of disputes with internal partners, ensuring effective communication and resolution.- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.- Resolves disputes related to customer payment on delinquent accounts and negotiates and...

  • Dispute Resolution Analyst

    hace 1 semana

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer. -...

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    hace 4 días

    Tlaquepaque, México HP A tiempo completo

    A leading technology company in Mexico is seeking a Collections Analyst to enhance cash-flow through strategic relationships with customers. Ideal candidates will possess a Bachelor's degree in Finance or Business and have at least 1 year of experience in collections or customer service. Proficiency in English is required, and skills in Portuguese are a...

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    hace 3 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    Collection Analyst will be in charge of handling medium and large accounts for indirect Collections in the Latin America region.This is a customer face-oriented role, responsible for collecting open AR, addressing issues affecting cash collection.The role manages an access database for deficiency accounts and resolves discrepancies. The role negotiates...

  • Collections Analyst

    hace 5 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _**- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.- Recognizes trends for non- payment and resolves issues by engaging...

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    hace 7 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment. - Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer. - Recognizes trends for non - payment and resolves issues by engaging...

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    hace 3 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

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    hace 1 semana

    Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding...