IT Helpdesk Analyst

hace 7 días

Saltillo, México Grupo Prodensa A tiempo completo

Nelson Global Products Requests**:IT Helpdesk Analyst.**
- **Responsibilities**:_
- Review and validate incoming and outgoing data files; perform internal analysis and reporting on specific business processes and procedures.
- Work within a variety of systems and tools to diagnose, triage, communicate, and report on processes within internal and external business units.
- Develop informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement.
- Redesign existing processes to meet current standards and create new processes and procedures.
- Act as first level of support, advising end users and elevating issues to a higher tier of support when appropriate.
- Task resolution for Helpdesk tickets and requests.
- **Qualifications**:_
- Advanced English.
- Valid Visa and Passport.
- Maintenance and repair of computer equipment.
- Basic system administration experience, Windows preferred.
- Office 365.
- Cloud.

Information Technology Helpdesk Analyst, Tecnología de la información, Soporte técnico, Mantenimiento y reparación de equipos de cómputo, atención vía tickets, administrador de sistemas, ingeniero de sistemas, IT Analyst, technical support

Tipo de puesto: Tiempo completo

Salario: $20,000.00 - $25,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

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