IT Helpdesk Analyst

hace 2 días

Saltillo, México Prodensa A tiempo completo

Nelson Global Products

IT Helpdesk Analyst

**Responsibilities**:
Review and validate incoming and outgoing data files; perform internal analysis and reporting on specific business processes and procedures.
Work within a variety of systems and tools to diagnose, triage, communicate, and report on processes within internal and external business units.
Develop informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement.
Redesign existing processes to meet current standards and create new processes and procedures.
Act as first level of support, advising end users and elevating issues to a higher tier of support when appropriate.
Task resolution for Helpdesk tickets and requests.

**Qualifications**:
Advanced English.
Valid Visa and Passport (Indispensable).
Prior technical support/call center experience.
Maintenance and repair of computer equipment.
Attention through tickets.
Basic system administration experience, Windows preferred.
IT/Computer experience.

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