IT Client Solutions Analyst

hace 3 días

Parque Industrial Calafia, México SONACA NORTH AMERICA A tiempo completo

Provide hands-on and telephone technical support to local IT customers at the Mexicali site.
- Assist in asset tracking, management, and check-in/check-out procedures.
- Provide resolutions and assistance for printer related issues.
- Network Access troubleshooting and repair.
- Hardware and Software support for windows PCs.
- Enter, Retrieve, forward, edit, and close service tickets.
- Setup and take-down of audio/visual equipment.
- Provide IT Support by diagnosing and solving hardware or software faults and troubleshooting basic technology issues.
- Talking clients through a series of actions, either face-to-face or over the phone, to help resolve issues or configure systems.
- Install and configure computer hardware and software.
- Maintain and update support information and actions in the IT Ticketing system, including procedural documentation and relevant reports.
- Responds in professional and timely manner to incidents and service requests.
- Appropriately escalates issues to proper management team member.
- Coordinate setup, distribution, inventory, imaging and maintenance of al end user technologies; use asset inventory system to track hardware and software maintain compliance.
- Willingness to provide on-call support after hours in accordance with departmental needs and workload demands.

EXPERIENCIE:

- Bachelor’s degree in computer science, Business or Engineering
- Certification in A+, Network + or MCSE, CCNA, or any other type of MS IT certification strongly preferred.
- Minimum of 3 years in computer support related field.
- Demonstrate strong listening and verbal and written communication skills. Proficient in Microsoft products.
- Technical knowledge or ITSM tools (e.g. ticketing systems, reporting & survey management.)
- Willingness to learn Linux, AS/400 and Veritas
- Demonstrated ability to work in a dynamic environment with multiple priorities and shifting time requirements. Individual must demonstrate ability to lead, participate in team-oriented environments, and exceptional customer service with professional demeanor
- Expert knowledge of Microsoft 365.
- Working knowledge of Jira Service Management (or similar tools) preferred.
- Strong network troubleshooting skills.

Tipo de puesto: Tiempo completo

Sueldo: $1.00 - $2.00 al mes

Horario:

- Turno matutino

Prestaciones:

- Horarios flexibles
- Seguro de gastos médicos mayores
- Uniformes gratuitos
- Vales de despensa

Lugar de trabajo: Empleo presencial

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