Customer Service Analyst

hace 5 días

Ciudad de México HH Global A tiempo completo

HH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment. With offices across Europe, the US, Latin America, the Middle East and Asia-Pacific, we deliver for some of the most successful and challenging brands in the world and are a market leader in the coordinated, leveraged, management of global marketing supply chains to unify and synchronize all customer touchpoints across print, digital and retail media.

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**MER SERVICE ANALYST**

The Customer Service Analyst provides project execution, support to the client delivery teams, including project detail entry, project change management, production status tracking, and production schedule coordination.

**RESPONSIBILITIES**
- Experience with project management, timelines, and nuances across assigned accounts.
- Ensuring project information matches across multiple systems to ensure accurate reporting, highlighting issues and escalating as needed.
- Input all project specifications and relevant data into appropriate internal procurement system and maintain key data points in the system, including customer quotes, purchase orders, and invoices.
- Execute production activities within guidelines of established SLAs and in compliance with contractual agreements and company policies and procedures.
- Execute invoicing in accordance with standard operating procedures.
- Manage production and job level WIP through daily review and active management of relevant reports and organizing meetings with contributors to ensure forward progress of work and on time delivery
- Understand and execute against client KPIs as assigned
- Provide regular updates to the client service delivery team in relation to project milestones

**REQUIREMENTS**
- 1+ years of customer service or coordinator-level experience.
- Bachelor’s degree in a related discipline or equivalent work experience.
- Fluent English
- Excellent written and verbal communication skills.
- Basic proficiency with Microsoft Office software, specifically Excel.
- Adaptable and able to manage some ambiguous situations
- Experience executing projects successfully within tight deadlines.
- Resilient with the ability to thrive in a shifting environment.

Your resume will be reviewed by a member of our Recruiting team and we’ll reach out to you directly if there’s a fit. We’re using video conferencing software (Microsoft Teams) to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.

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