Onsite IT Support Engineer

Overview:
The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

**Responsibilities**:

- Windows Client Administration.
- Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
- Identify potential changes and system improvements to present to technical teams for consideration and implementation.
- Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
- Where required, administer, and resolve issues with associated end-user workstation network software products.
- Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
- Basic experience in supporting networks devices and servers in business environment.
- Ensure that work is carried out within agreed service levels.
- Explain and document technical issues in a clear way to technical teams, business stakeholders.
- Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
- Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
- Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
- If necessary, liaise with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
- Hands on Experience End to End Desktop/Laptop life cycle management.
- Experience and desire to work in a Global delivery environment.
- Communication and Analytical skills
- Provide technical support to clients on-site, resolving hardware, software, and network issues.
- Install, configure, and maintain computer systems and related equipment.
- Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
- Train and educate clients on how to use new technologies and software.
- Document technical issues and solutions for future reference.
- Maintain a positive and professional attitude while interacting with clients.
- Stay up to date with the latest technology trends and advancements.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
- Minimum 1 years of experience up to 3 years of experience, in technical support, preferably in an onsite environment.
- Strong understanding of computer hardware, software, and networking concepts.
- Excellent communication and interpersonal skills to build rapport with clients.
- Ability to work independently and solve problems effectively.
- Excellent time management and organizational skills.
- Valid driver's license and willingness to travel to client sites (preferred).
- Experience with specific industry-related technologies.
- Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
- Bilingual or multilingual skills (country specific local language skills-preferred).

**Technical Experience**:
The Tech-bar/OSS support member should have strong **technical knowledge and hands-on experience** on below technologies:

- Microsoft Client OS (Win 10, 11)
- Active Directory & it's services, DHCP, DNS
- Print and File share services
- Hardware Break-fix
- Patch Management