Customer Care Representative

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

Position Summary:
At Rockwell Automation, we connect the imaginations of people with the machines to expand what is humanly possible, making the world more curious, more connected and more productive.

We know that expanding human possibility requires connections. We do that every day with our customers as we bring the Connected Enterprise to life, but we don't stop there. We expand human possibilities in our communities — giving back, helping grow the next generation of STEM leaders and building relationships that last.

Our team cares about the work we do. We improve the world because we try to solve problems for people and expand human possibility. From solutions that address a single issue to transforming a company into a Connected Enterprise, every maker and problem solver in we contribute to something that matters.

As a Customer Care Representative, you are passionate about customer service and resolving issues to deliver a great customer experience every time. You will be excited about working in a great environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will help facilitate contract requests and software orders, allowing Rockwell Automation to meet the urgent demands of our customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.

You will be reporting to our Customer Care Supervisor located in Mexico City.

Essential Job Functions:

- Solve customer issues using a positive.
- Recognize customer needs and respond with urgency.
- Work with others to determine alternative solutions that exceed customer expectations.
- Identify trends through analysis and escalating to the proper channel.
- Collaborate with Specialists and Business Process Owners to develop best practices.
- You will be ethical, experienced, optimistic, and optimistic.
- Youd can identify the urgency of tasks and resolve accordingly.
- You have good computer skills and can quickly navigate multiple business systems to process requests within specified Service level agreements.
- Process oriented, detailed, and adaptable to changes in technology.

Basic Qualifications/Experience:

- Bachelor's degree in business administration, international business, industrial engineering, mechatronics or electronics.
- Intermediate level of English.
- One year of experience in related field (preferable).

What we offer:

- Personal and Familiar Medical Insurance.
- Pension Plan.
- Saving Fund.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace._

LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.