Senior Customer Care Representative

hace 5 días

Ciudad de México Believe A tiempo completo

Company Description Founded in 2005, Believe is the worldwide leader in digital audio and video distribution for independent artists and labels. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape. With more than 1,500 people in 50 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years. Believe's mission can be summed up as: "Best serve and develop all artists and labels with care, transparency, fairness, expertise and innovation, in all local markets around the world". **Job Description**: Believe is looking for a **Customer Care & Support Specialist**, based in Mexico. Integrated into the Customer Care & Support department, you will be the main point of contact of our customers (Producers, Labels, Artistes) to solve their issues and requests. **Your main role and responsibilities are**: - Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our - SLAs, and top quality communication - Maintain high customer satisfaction - Onboard and train Artists and Labels on Believe internal tools - Contribute to the Support knowledge bases to improve the autonomy of our clients - Maintain a regular and close communication with Sales teams - Interact with Believe back office teams: Finances, Content, Product, Contracts & Rights **Qualifications**: - One year in customer support/service experience - Good communication skills with Care, Respect, Empathy - Problem solving mindset - Attention to detail - Passionate about technology - A team player with positive attitude - Excellent written communication skills - Zendesk knowledge is a plus - A basic understanding of the digital music industry is a plus - Fluent in English/Spanish

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