Customer Care Supervisor
hace 4 semanas
DescriptionWildfork.mx is an e-commerce company that delivers high-quality food products directly to customers' homes. We are committed to providing our customers with exceptional service and quality products.Job Summary:**Responsibilities**:- Supervise and manage a team of 5 customer care representatives- Ensure that customer care representatives provide excellent customer service and handle claims and issues in a timely and efficient manner- Work closely with the e-commerce last mile operations team to ensure that customer orders are delivered on time and to the customer's satisfaction- Handle escalated customer issues and complaints- Develop and implement customer care policies and procedures- Monitor and report on customer care performance metrics- Train and develop customer care representatives to improve their skills and knowledge- Participate in the recruitment and hiring process for customer care representatives**Requirements**:- Bachelor's degree in business administration, marketing, or a related field- 3-5 years of experience in customer care, including experience managing a team- Excellent verbal and written communication skills- Strong problem-solving and decision-making skills- Experience in handling escalated customer issues and complaints- Familiarity with e-commerce platforms and last mile operations- Ability to work in a fast-paced environment and manage multiple priorities- Bilingual (English/Spanish) is preferred3 years
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Customer Care Supervisor
hace 24 horas
Ciudad de México Wild Fork A tiempo completoDescription Wildfork.mx is an e-commerce company that delivers high-quality food products directly to customers' homes. We are committed to providing our customers with exceptional service and quality products. Job Summary: **Responsibilities**: - Supervise and manage a team of 5 customer care representatives - Ensure that customer care representatives...
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Customer Care Representative
hace 2 semanas
Ciudad de México Ria A tiempo completoRia Money Transfer is the second-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our...
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Customer Care Associate
hace 2 semanas
Ciudad de México tesa tape, inc. A tiempo completoThe Customer Care Associate is the regular contact with customers, assuring prompt, courteous and efficient services to them. He/She is responsible for placement of orders into the system, checks order status and delivery dates, detecting and reporting any changes in demand which can affect the supply chain. Handles with problems/complains addressing the...
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Customer Care Associate
hace 2 semanas
Ciudad de México tesa tape, inc. A tiempo completoThe Customer Care Associate is the regular contact with customers, assuring prompt, courteous and efficient services to them. He/She is responsible for placement of orders into the system, checks order status and delivery dates, detecting and reporting any changes in demand which can affect the supply chain. Handles with problems/complains addressing the...
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Customer Care Manager
hace 1 semana
Ciudad de México Viasat, Inc. A tiempo completoAbout us:One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an...
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Analista de Customer Care
hace 2 semanas
Ciudad de México WelbeCare A tiempo completo**¡Únete a nuestro equipo de Customer Care en Welbe !****Analista de Customer Care**¿Eres una persona resolutiva, empática y apasionada por ofrecer experiências excepcionales? ¡Te estamos buscando! En Welbe Care queremos sumar al mejor talento para brindar a nuestros pacientes una atención personalizada y de calidad en cada interacción.***Tu día a...
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Supervisor de Customer Care
hace 7 días
Granjas México Havoc A tiempo completo¡Únete a nuestra compañía como Supervisor de Customer Care! ¿QUÉ OFRECEMOS? - Salario Mensual neto de $15 a $18 acorde a habilidades o aptitudes - Prestaciones de ley - contratación directa por parte de la empresa - Capacitación constante - Dias de descanso con goce de sueldo trimestral - Convenios con empresas - Descuentos preferenciales con...
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Customer Care Manager
hace 1 semana
Ciudad de México Viasat A tiempo completo**About us**One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create...
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Customer Care Supervisor
hace 6 días
Ciudad de México, Ciudad de México Ria A tiempo completoDescriptionRia's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA...
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Customer Care Agent
hace 4 semanas
Ciudad de México Urbvan A tiempo completoDescripción de la empresaUrbvan es una app de movilidad que brinda a sus usuarios un transporte seguro y eficiente en vanse compartidas. Nuestro servicio permite viajar en trayectos preestablecidos que cubren las zonas de mayor afluencia de las ciudadesDescripción del empleo- Atender los diferentes canales de comunicación que Urbvan tiene con los...
