Customer Service

hace 2 semanas

Los Gavilanes, México Koch Shared Services A tiempo completo

In Molex we drive innovation and excellence in the engineering of electronical interconnections including connectors of electrical cables and optical fibers among other products. If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global technology company as a Customer Service Representative in our Guadalajara (Punto Sur) office, we’d like to talk with you
- This is an 8am - 5pm Monday to Friday position_

**What will you do for Molex and your assigned customers?**
- Use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base.
- Support the Order Management Process, including pre-and post-order activities, like reviewing documents for accuracy, ensuring Molex minimum order quantities are met, pricing is correct, etc.
- Collaborate with our partners in Sales to share information and present a unified message, ensuring value creation for both Molex and the customer.
- Manage order changes in SAP system and compile data reports on schedule agreement activity from the SAP system.
- Suggest opportunities to streamline or automate procedures related to your assigned activities and functions. Engage in a respectful challenge process where all ideas are valued.

**What experience should you bring?**

**Requirements**:

- Ability to speak English and Spanish fluently
- Passion and knowledge to find solutions and give the best customer service
- Ability working with Pivot tables and using V Lookup in Excel

**What could put you ahead?**
- SAP and/or Salesforce knowledge
- Customer-facing experience handling inquiries in a B2B environment
- Understanding of automotive or distribution industry
- Bachelor’s degree

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Horario:

- Lunes a viernes
- Turno de 8 horas
- Turno matutino
- Turno mixto

Prestaciones:

- Aumentos salariales
- Caja de ahorro
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Opción a contrato indefinido
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida
- Servicio de comedor con descuento
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Experiência:

- customer service: 1 año (Obligatorio)

Idioma:

- Inglés avanzado (Obligatorio)

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