Customer Service

hace 4 días

Parque Industrial los Fuentes, México VALUTECH OUTSOURCING S.A DE C.V A tiempo completo

**Responsibilities**:- Build loads/set appointments in appropriate program (Plus, JDE).- Enter all necessary information to ensure data integrity.- Trace and trace for on time pickups and deliveries and update TMW or XPM times/SD comments.- Set pick-up and delivery appointments with warehouses.- Communicate with internal and external groups, especially on high priority loads and customers.- Proactively provide tracking updates to customers and warehouses.- Prioritize tracking and appointment setting based on time constraints and customer priority.- Provide directions for each new customer as they are entered in the system.- Build and maintain customer relationships and improve customer retention.- Acquire and retain knowledge of each customer’s needs.- Assist customer with any special needs (trailer type, bracing, pads, etc.).- Effectively monitor all loads assigned.- Provide logistics and asset side with all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided.- Maintain and further develop customer and warehouse relationships through daily communication.- Document all special service requirements of customers and warehouses.- Manage all unplanned accessorial charge issues related to the customer and related warehouses.- Represent the customer when working with contracted carriers.- Act as a representative of all contracted carriers.- Identify and communicate ways the company can continuously improve in its operations.- Assist in the development of new employees.- Execute CXR responsibilities when they are out of the office or unavailable.- Level II has the same duties listed above but is responsible for higher volume and higher profile customers and take a more active role in relationship management.**Experience**:- Sales, Marketing, or Customer Service experience preferred.- Experience in the transportation industry a plus.- Excellent written and verbal communication skills.- Experience working in a deadline driven environment.**Special Knowledge**:- Knowledge of Windows based software.- Proficient in English (technical and conversational) with a fluency level of 80% or higher.**Competencies and Abilities**:- Ability to work in stressful situations.- Ability to multitask required.- Attention to detail.- Ability to work well under stress and communicate professionally.**Education**:- Associate degree in related field or equivalent experience preferred. Equivalent years of experience are defined as one year of professional experience for each year of college requested.Tipo de puesto: Tiempo completoSueldo: $30,000.00 - $42,000.00 al mesBeneficios:- Seguro de gastos médicos mayores- Seguro de vida- Servicio de comedor con descuento- Vales de despensaPago complementario:- Bono de asistencia- Bono de puntualidadTipo de jornada:- Lunes a viernesIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

  • Customer Service Representative

    hace 4 semanas

    Parque Industrial Tecnológico, México TCS A tiempo completo

    Job Description:Customer care Agent**Skills**:- Excellent English and Spanish communication skills- Proven Customer Support experience or experience as Client Service Representative- Ability to appreciate the customers perspective showing empathy.- Active listening to fully engage the customer with their concerns.- Ability to multi-task- Computer and online...

  • Csr - Customer Service Representative

    hace 4 días

    Parque Industrial Tecnológico, México technical systems A tiempo completo

    Customer care Agent**Skills**:- Excellent English and Spanish communication skills- Proven Customer Support experience or experience as Client Service Representative- Ability to appreciate the customers perspective showing empathy.- Active listening to fully engage the customer with their concerns.- Ability to multi-task- Computer and online navigating...

  • Customer Service

    hace 4 días

    Parque Industrial Querétaro, México Mexico Yusei Machinery A tiempo completo

    Empresa dedicada a la inyección de plástico esta en busqueda de una persona para el área de Customer Service.**Actividades**:- Registro y seguimiento a órdenes de compra de clientes- Seguimiento a facturación y pago de las ordenes de compra.- Registro de facturas en los portales de clientes.- Seguimiento a la producción para el cumplimiento de las...

  • Customer Service

    hace 2 semanas

    Parque Industrial Querétaro, México Mexico Yusei Machinery A tiempo completo

    Empresa dedicada a la inyección de plástico esta en busqueda de una persona para el área de Customer Service. **Actividades**: - Registro y seguimiento a órdenes de compra de clientes - Seguimiento a facturación y pago de las ordenes de compra. - Registro de facturas en los portales de clientes. - Seguimiento a la producción para el cumplimiento de...

  • Customer Service

    hace 3 semanas

    Parque Industrial Chachapa, México fischer Tubtech A tiempo completo

    fischer Tubtech es una empresa metalmecánica del giro automotriz con origen en Alemania y se encuentra en Parque Industrial Chachapa, Amozoc, Puebla desde el 2001.Nos encontramos en búsqueda **Customer Service.****Perfil**:- Licenciatura en Logística, Comercio Exterior, Ingeniería industrial o afín.- Inglés intermedio (entrevista en inglés)-...

  • Customer Service

    hace 3 semanas

    Parque Industrial Chachapa, México fischer Tubtech A tiempo completo

    fischer Tubtech es una empresa metalmecánica del giro automotriz con origen en Alemania y se encuentra en Parque Industrial Chachapa, Amozoc, Puebla desde el 2001.Nos encontramos en búsqueda **Customer Service.****Perfil**:- Licenciatura en Logística, Comercio Exterior, Ingeniería industrial o afín.- Inglés intermedio (entrevista en inglés)-...

  • Customer Service

    hace 7 días

    Santillana Parque Residencial, México ROCKA Solutions A tiempo completo

    **Location**: Guadalajara, Jalisco **Company**: ROCKA Specialty Solutions **Type**: Full-time **Department**: Customer Service **Job Objective** Provide exceptional customer service by managing and following up on client orders, ensuring accurate processing, scheduling, and timely issue resolution. Maintain high service standards and coordinate effectively...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Parque Industrial Juárez, México NAPS Juárez A tiempo completo

    We're seeking a dynamic Customer Care Specialist to work in a B2B promotional products manufacturing facility that serves distributors. This position is perfect for individuals who thrive in a fast paced, growing and fun environment. We are looking for someone who is optimistic, self-motivated, hardworking, and dependable to join our growing team.**Essential...

  • Customer Buyer

    hace 4 días

    Parque Industrial los Fuentes, México NAPS Juárez A tiempo completo

    **Duties and Responsibilities**- Using the MRP system (SAP), generates purchase orders to specific suppliers for required components.- Quotes part of the material from Requests for Quotation (RFQs) for technical and sales program management, including sourcing of new items.- Requests additional materials as needed to support production shortages, expedites,...

  • Bilingual Customer Service Representative

    hace 4 días

    Parque Industrial Aztecas, México NAPS Juárez A tiempo completo

    **Responsabilities**- Coordinating communication between customers and the company- Participating in training and development.- Maintaining open files, closing orders, quotations, and correspondence.- Constantly reviewing customer complaints and providing responses as soon as possible.- Reviewing customer performance evaluations when provided by clients.-...