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Sales Training Manager

hace 2 semanas

Cuauhtémoc CDMX, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
We are looking for a dynamic, organized, and results-driven Sales Training Manager who is passionate about empowering our sales team at DiDi Food in LATAM.

In this role, you will collaborate closely with sales leaders and the Strategy team to enhance the effectiveness of our salesforce, creating programs that address both immediate needs and long-term development goals. You will play a key role in driving the success of DiDi Food's business across Latin America by developing comprehensive training programs, crafting innovative learning materials, and ensuring that our teams are fully equipped to excel in a fast-paced and competitive environment.

Role Responsibilities:

- Conducting ongoing assessments to identify technical and skill gaps across different sales profiles and design targeted training programs to address these needs.
- Overseeing a team responsible for creating a holistic and standardized training program for the sales force, ensuring consistent quality and delivery.
- Building and implement a leadership development model to enhance the management capabilities of the sales leadership team.
- Serving as a key agent in leading cultural transformation initiatives within the sales team to foster an innovative and agile environment.
- Designing and manage the yearly training calendar, ensuring alignment with business goals, while maintaining control over the training budget.
- Periodically assessing the success, effectiveness, and impact of the training programs, providing detailed reports on progress and impact.
- Maintaining open communication with operational teams to identify and respond to new training needs arising from technological, operational, or market changes.
- Tracking the effectiveness of training programs through KPIs and other metrics, making real-time adjustments to optimize outcomes.

Role Qualifications:

- Bachelor's Degree in Education, Pedagogy, Psychology, Business Administration, or a related field.
- 8+ years of experience in Learning & Development, with a focus on building and executing training programs.
- 5+ years of experience working directly with LMS platforms (e.g., managing content, tracking progress, reporting).
- 3+ years of experience leading a training team in a high-growth or fast-paced environment.
- Strong background in sales training, at least 2 years with a deep understanding of sales processes and performance optimization strategies.
- Excellent communicator with strong presentation skills.
- Very strong organization skills and the ability to manage multiple projects simultaneously.
- Experience working in a fast-paced, dynamic environment, ideally in tech or a high-growth company.
- Fluent English is a must.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse te