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Senior Customer Service Representative

hace 3 horas

Naucalpan, México IDEAS Y SOLUCIONES S.A DE C.V A tiempo completo

**About the Role**:
**Key Responsibilities**:

- Resolve complex customer issues efficiently, escalating when necessary.
- Provide guidance and mentorship to junior customer service representatives.
- Collaborate with cross-functional teams to enhance customer experience and streamline service processes.
- Analyze customer feedback and trends to recommend improvements.
- Maintain accurate records of customer interactions and transactions.
- Participate in training sessions and help develop best practices.

**Qualifications**:

- Bachelor’s degree or equivalent experience preferred.
- Minimum 4-5 years of experience in customer service or related roles.
- Strong problem-solving and conflict resolution skills.
- Excellent communication skills in English (advanced) and Spanish.
- Proficient with CRM software and Microsoft Office Suite (especially Excel).
- Ability to work independently and lead by example.
- Experience mentoring or training junior staff is a plus.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.

Tipo de puesto: Tiempo completo

Sueldo: $25,000.00 - $28,000.00 al mes

Beneficios:

- Caja de ahorro
- Seguro de vida
- Vales de despensa

Tipo de jornada:

- Lunes a viernes

Idioma:

- Inglés de forma fluída (Obligatorio)

Lugar de trabajo: Empleo presencial