Customer Service

hace 4 semanas

Naucalpan de Juárez, México Maxima Apparel A tiempo completo

Job DescriptionAt Maxima Apparel, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a visionary and motivated Customer Service Representative to take the lead and help elevate our Pro Standard brand to new heights.RESPONSIBILITIESRespond promptly and professionally to customer inquiries via Zendesk, Meta, and other platforms.Identify and assess customer needs to provide appropriate and efficient solutions.Coordinate with other departments to gather information and resolve customer issues.Provide regular updates to customers on the status of their inquiries or incidents as needed.Gather customer feedback and suggestions to identify areas for improvement.Collaborate with the team to implement enhancements and optimize customer service processes.QUALIFICATIONSMinimum 1 year of experience in customer service or a similar role.Advanced English – both written and spoken.Ability to lead problem-solving activities.Exceptional attention to detail and organizational skills.Experience using customer service platforms such as Zendesk, Meta, and instant messaging systems.Knowledge of Zendesk, Meta Business Suite, Microsoft Office Suite, and the ability to learn and master additional tools.Ability to successfully manage multiple tasks in a fast-paced environment.Basic understanding of the sportswear industry and product fulfillment processes is a plus.WHO YOU AREExcellent time management and prioritization skills while handling multiple projects simultaneously.Strong interpersonal and communication skills, with the ability to interact at all levels.Flexible and able to adapt to rapid changes in the work environment.Capable of managing multiple tasks and prioritizing based on customer needs. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy.Job Type: Full-time.Salary: $12,000 – $14,000 MXN per month.Schedule:8-hour shiftsMonday to Friday / Weekend shift: Thursday to Monday, with Tuesday and Wednesday off.Workplace: On-site position / Remote for Saturdays and Sundays.

  • Customer Service

    hace 4 semanas

    Naucalpan de Juárez, México Maxima Apparel A tiempo completo

    Job Description At Maxima Apparel , we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a visionary and motivated Customer...

  • Customer Service

    hace 11 horas

    Naucalpan de Juárez, México Maxima Apparel A tiempo completo

    Job DescriptionAtMaxima Apparel, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, ourEcommerce Departmentis seeking a visionary and motivatedCustomer...

  • Customer Service Operations

    hace 8 horas

    Naucalpan de Juárez, México Maxima Apparel A tiempo completo

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  • Customer Service Operations

    hace 2 horas

    Naucalpan de Juárez, México Maxima Apparel A tiempo completo

    CUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...

  • Customer Service Operations

    hace 12 horas

    Naucalpan de Juárez, México Maxima Apparel A tiempo completo

    CUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...

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    San Miguel de Cozumel, México DME Service Solutions A tiempo completo

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    hace 5 horas

    Naucalpan de Juárez, México Ford Motor A tiempo completo

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    hace 6 horas

    Naucalpan de Juárez, México Ford Motor A tiempo completo

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  • Customer service

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    Naucalpan de Juárez, México emplois A tiempo completo

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    Naucalpan, México strategias SA DE CV A tiempo completo

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