Account Representative

Local Unit & Position Description:
DNV - Business Assurance division is seeking an **Account Representative** to join their team.

This position will be based in Mexico City, MX and will report directly to the manager of the sector.
**What You’ll Do**
- For the Account Representative, the primary function of this role is to act as a point of contact for clients and the internal processing of their accounts as detailed below
Management System Certification (MSC) projects on time as well as assure that all information of projects is correct with the aim to keep customer certificates valid
- Communications with internal and external customers
- Information Analysis
- Other duties assigned by appropriate management

Position Qualifications:
**What is Required**
- Bachelor’s Degree in Business Administration or related discipline
- 1-2 years of experience in Business Administration or similar
- Previous experience on business (commercial), including up-selling
- Advanced Microsoft Office skills required
- Windows and CRM (Customer Relationship Management) experience
- Knowledge in quality customer service at a high volume
- Ability to work with routines and administrative tasks
- Excellent customer-service skills
- Strong written and verbal English and Spanish communication skills
- Strong interpersonal skills:

- Discipline
- Multitask
- Self-organized
- Proactive
- Detail oriented
- Team oriented
- Able to stablish good communication with internal and external clients
- We conduct pre-employment background screening

**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**

**How We Do It**

We Care, We Dare, We Share

Our mission is to safeguard life, property, and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV offers a congenial working environment, competitive salaries, and an exceptional benefits package. We value diversity, equity and inclusion and want you to bring your whole self to work each day. Read more here:
Diversity at DNV

Meet our Employees

About DNV

Careers in DNV

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

**What We Offer**
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Multiple Medical and Dental benefit plans to choose from, Vision benefits
- Special programs - Employee Assistance Program, ID theft protection, and accident and critical illness options for you and your family
- Pension Plan
- Company provided life insurance, short-term, and long-term disability benefits
- Tuition assistance
- Consumer discounts and rewards
- Flexible work schedule with hybrid/remote opportunities
- Advancement opportunities

**Benefits vary based on position, tenure, location, and employee election**

Company & Business Area Description:
DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise, we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are one of the world’s leading certification, assurance, and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.