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System Admin Support Specialist

hace 3 semanas

Ensenada, México Utiliware A tiempo completo

**Responsibilities**

Performing your technical tasks, including:

- providing support for Tier 1 and Tier 2 support tickets
- managing client data backups
- entry-level system administration tasks
- trouble-shooting and identifying issues with DNS and Group Policies, user profiles, DHCP, networking and other issues
- solving Office365 issues including password resets, new user creation, license assignment, software installs and other issues
- supporting other technical assignments as required for client projects and implementations
- Performing your documentation tasks, including:

- Working with our supporting vendors (both software and hardware) to escalate and resolve issues
- Supporting our end user help desk team as necessary when tickets are escalated to you
- Training client team members as required (for either onboarding or other situations)
- Good knowledge of desktop and laptop support (Windows and MAC)
- Possess excellent general business knowledge to complete assigned tasks
- Excellent written and verbal English communication skills
- Excellent customer service skills
- Superior analytical, organizational and troubleshooting/ problem solving skills
- Ability to confidently and competently complete tasks with deadlines
- Ability to work and be available during 8:00 A.M. - 5:00 P.M PST Los Angeles Timezone. shift (you will work 5 hours with a 15 minute break)
- Availability to work after hours and weekends (infrequent & compensated)
- Strong knowledge of Windows 7-10
- Strong knowledge of the MS Office suite
- Tier 2+ level networking skills (VLANs, DHCP, DNS)
- Understanding of domains, user profiles and how they work (Tier 2 level)
- Understanding of Office 365
- Understand Active Directory (Domain Controllers)
- Knowledge of VoIP
- Strong analytical skills
- A minimum of 2 years of recent experience troubleshooting various technology and user situations
- Self-motivated with a positive mindset and high level of enthusiasm
- Responsible and dedicated to the quality of work performed
- High attention to detail while dealing with a continuous flow of new and existing issues
- Ability to switch between tasks with mínimal disruptions to support needs of the business
- Ability to relay technical information clearly and simply to non-technical people

**Job Types**: Full-time, Part-time, Internship, Contract, New-Grad
Part-time hours: 25-40 per week

Pay: $20.00 - $25.00 per hour

**Education**:

- Associate (preferred)

**Experience**:

- Remote troubleshooting (preferred)
- in IT Troubleshooting (preferred)

**Language**:

- English (required)