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**Company Overview**
Outset is a medical technology company pioneering a first-of-its-kind technology to reduce the cost and complexity of dialysis. The Tablo Hemodialysis System, FDA cleared for use from the hospital to the home, represents a significant technological advancement that transforms the dialysis experience for patients and operationally simplifies it for providers. Tablo serves as a single enterprise solution that can be utilized across the continuum of care, allowing dialysis to be delivered anytime, anywhere and by anyone. The integration of water purification and on-demand dialysate production enables Tablo to serve as a dialysis clinic on wheels, with 2-way wireless data transmission and a proprietary data analytics platform powering a new holistic approach to dialysis care.
**Position Overview**
**Responsibilities**
- Provide Tier I-II support for all Windows, Mac, and mobile platforms; troubleshoot PC hardware and software problems, identifying root cause, and recommending appropriate solutions
- Diagnose and resolve issues related to network systems such as LAN, Wi-Fi, and VPN
- Manage incidents and fulfill requests within agreed upon service level agreements (SLAs)
- Establish productive working relationships and maintain effective communication with the user community
- Exercise good judgement in determining appropriate escalations for broad technology issues
- Configure and deploy end user hardware per organizational standards
- Support Active Directory administration
- Support and maintain telephony systems, conference rooms, and audio-visual equipment
- Collaborate with IT Leadership, System Analysts, System Administrators, vendors, and business teams to assess needs and recommend technology solutions
- Assist with planning, coordination, and execution of information technology projects
**Required Qualifications**
- Minimum of 4 years' experience in technical support role; experience working in manufacturing environment preferred
- Outstanding knowledge of computer software, hardware, networking (Juniper, MIST and Palo Alto Networks), computer security and technology risk; experience supporting both Windows and Mac OS
- Experience with enterprise level ticketing systems (e.g., Fresh Service, ServiceNow, Remedy, etc.)
- Excellent verbal and written communication skills (English & Spanish)
**Desired Qualifications**
- Technical knowledge and experience with Azure AD, Microsoft 365, Microsoft Intune, and Auto Pilot
- Experience in ITIL-based service delivery is a plus
- Understanding of enterprise communication solutions such as Zoom and Polycom
- Experience in troubleshooting Zebra printers
- Technology Certifications are a plus
- Collaborative and a service-oriented mindset
- Strong analytical and problem-solving skills with good judgment
- Mobility to access, install and service computer systems and other technology-related equipment throughout company work sites is required; ability to lift 25 lbs. on a regular basis.
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